Please add a section to your “Terms and conditions” stating that the scheduled time of the appointment start is tentative and that we, the clients, are expected to agree to push back the start of the appointment on a very short notice.
My 4 hour appointment was scheduled for 1:30 today, and I received a text from a stylist at 12:35 saying that the appointment start has been shifted to 2:30. Since I’m already driving to the appointment, I do my best to text the stylist back while driving that I can’t make this time.
I am aware that a hair bleach appointment can run longer. I thought that my 4 hour window for my shoulder length already half bleached hair would have been more than enough to achieve the results I would be satisfied with.
I was not aware that the salon expected me to be able to push back my appointment time an hour later on such a short notice.
The terms said “plan accordingly” and I did - I thought that if within 4 hours my hair is not light enough, I will just come back in a few months for a follow-up appointment, not a big deal.
I am upset that I was added to a “no show list” even though I was very much on the way to my scheduled time of the appointment. I am upset that the artist blamed me for not agreeing to push back the appointment start on a short notice, is it really my fault?
If the website said that the start of the appointment time is tentative, I would have been more prepared for a...
   Read moreMy hair has never looked or felt better! Thank you Jenna!
I came in with uneven, grown out color and dry ends, and left with the most beautiful, dimensional blonde balayage thanks to Jenna at Blonde & Gold. The tone is soft, buttery, and natural! Not too cool, not too warm, just that healthy, lived-in blonde that I always want but never get.
Jenna also did a conditioning treatment that made my hair feel like actual silk. Even weeks later, it’s still soft and hydrated, not dry or brittle like it’s been after past color treatments. Don’t sleep on conditioning treatments!!
She really takes her time to get everything right, the placement, the tone, the overall feel, and you can tell she cares about both the look and the health of your hair. I’ve gotten so many compliments, and it’s growing out beautifully with no harsh lines.
If you’re looking for a blonde specialist who truly understands balayage, dimensional color, and how to keep hair healthy, Jenna at Blonde & Gold is the one. The salon itself is also so cute and vibey and seriously just the best salon in town. I left feeling like myself again but just a shinier, more...
   Read moreI started going to Blonde & Gold Salon in April 2023 after seeing excellent reviews online and that their services were within my price range. And I am so happy to have found them! Carolina in particular is such a careful and attentive hairstylist. I was shocked that she had never attempted my particular shade of red before because she totally nailed our root touchup back in April 2023, and I’ve been going to see her ever since! I’m always so happy with the cut and color she gives me and I always leave Blonde & Gold feeling my best. All around fantastic customer service, great location, free street parking nearby, cute indoor decor… Blonde & Gold Salon has it all! Look...
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