PS I updated with screenshots of convo and receipt !!! Since they said they don’t have me in the system, I want to be sure to highlight heaven forbid a gal travel. Also the cashier on the receipt is Scott — thank you! Have a nice day
Hi -- first I want to say that I really understand everyone has bad days, and that the make up artist was doing her absolute best...I understand that, and she was so sweet, the only issue is she had absolutely no idea what to do / how to do makeup. We chit chatted and we were easily having a nice time -- she apologized for being an hour late -- she also apologized for ignoring my texts before the appointment requesting information on the products she would use since I have bourgeois skin :D and I could easily bring my stage make up. I had hand surgery and doing my make up was basically not feasible, so she did not let me know the make up she used prior, she apologized (like I genuinely think this young twenty year old girl was sorry), but she actually did use products that caused my skin to break out (im in my thirties), and continued to do my makeup in the least flattering way it has been done since about the seventh grade. I was really upset and when I asked her to fix the line, she didn't know how. The brushes, also were not cleaned before using them on my face, something she commented on. So anyway, I understand she was young and ttrying, like listen girl, I get it, I started out doing make up similarly so I tipped 20% on the over $100 make up fee. So anyway, this was actually in 2023, just to let you all know I have thought about this experience basically every week since August 2023 because it was so horrific. I mean genuinely, and I have not wanted to leave a review because I understand bad days, but today, I had a really lovely day and could do my own makeup with my fixed hand from surgery, and I was like oh wow, this really was so bad that I am embarrassed and the photos for the wedding were ruined (in my humble opinion) because of her inept work. If you don't know what you're doing, please don't ruin a memory for my life. SO anyway, I did tip really well (took , 20% which is mid, but she really should have refunded me. for the experience). IF that was not bad enough this poor girl was also hired to do a blow out. I have bouncy great hair, and she somehow used super hot heat to straighten it out, and when I said the blow out was so depressing, she said I'll use the curling iron (on high heat like what) and she managed to charge me $30 for the add on for the curling iron .....when she just didn't know how to use a blow dryer LMAO. I mean if. you've made it this far to reading, I spent I think about $280 for a 45 minute nightmare that ruined ,my family wedding photos. I am ashamed and I suppose the shame that I did not find somewhere better has caused me to not write a review but honestly, I just need people to know that if you are looking for professionals, skip this place. Also, the front desk treated me exceptionally poor and did not offer water when I requested some. This photo is what the make up artist who also did my hair who clearly had no training did to me in the black outfit. I had my mom do it the next day for a formal dim sum and this is what my 68 year old mom could do for me...(in the teal dress). I can highly suggest this place rethink their business structure. Thank you for coming to...
Read moreI went to Danielle once in the beginning of July 2024, she did my hair just fine I was happy with it. I went to her again in mid-November 2024 as I was planning my first ever vacation & wanted to ensure my hair had 2 weeks to grow out before leaving for Hawaii so my hair would not be too fresh & choppy (how it goes of course).
She absolutely botched my bangs in November, and while I did get upset with a few tears falling down, I kept myself best composed while talking to her letting her know I was simply unhappy with the bangs as they were lopsided & choppy, and as that I had previously explained to her- a very important haircut. I even reassured her that I was not upset with her for the mishap, but that I was upset about the situation & pressure of the trip. I apologized multiple times for being upset (I shouldn’t have) & she did not apologize once for messing up my hair, just saying she would try to fix it. Eventually she said we should wait the two weeks & fix them the day before I left & did not charge me for the service (the least she could have done, the curtain bangs were horrible). I still tipped $20 or $25 for her time & later went back to have my bangs fixed- tipped her $15 on a $10 service for the adjustment. Nonetheless I continuously recommended both Danielle & the salon to many people at work, social events, out in the city, etc.
I have still stopped by the salon to buy products (I’ve spent about $1500 at this salon) & they have welcomed me each time so they at least get sales. When asking for Daniel’s availability (in the middle of 2025 summer) so I would be able to get another haircut, I was told she was booked out 4 months in advance. I was kind of shocked but nonetheless happily got on the waitlist then. I called again just a week or so ago & was told she was still booked 3 months out. I go on their website for the first time & she had SEVERAL appointments available within the next three weeks. Booked the appointment and paid it. A week and some change go by and I just today received a call (7 days before the appointment I’ve been long awaiting) saying my deposit has been refunded as “Danielle does not feel comfortable being my stylist & no one else is a good fit in the salon for me.” … I’m sorry ?? What the hell is that about?. She botched my service, I momentarily cried but apologized that it was my anxiety, still tipped her very well, and I was overly kind and very understanding of her complete mishandling of my hair. The stylist & receptionist put me off and lied to me about availability for almost 5 months but happily took my money for hair / other beauty products. I would have been more understanding had she, or any one, said something when I came in for the bang adjustment rather than dodging someone who was being a happily patient client for 9 months.
From this experience Danielle is unprofessional, doesn’t understand how to be an adult with communication when there is an issue, or accountability for how someone IS allowed to be upset when she messes up.
As I like the owner & a shampoo they sell- hopefully I won’t be banned from the store for expressing my opinion because shunning people seems to be their thing....
Read moreMy girlfriend CRIED, thinks she has COVID, & hates her haircut.
She is a high risk health individual and is extra scared to be in public places because of her high risk health situation.
When she walked in, No Body had a masks on. Nobody! They claim to have been Vaccinated.... they are NOT doctors or public health experts, they are hair stylists.
Just because you’ve been vaccinated does NOT mean you can’t pass Covid to other people. You can read that on the CDC website. The vaccine can protect the vaccinated individual from covid, but the symptomless vaccinated person CAN pass covid to someone else. And with all the people they come in contact with at their business and in their personal life.... irresponsible at best.
So they are maskless for their convenience, not for the good or safety of the customer.
AND her haircut turned out terrible. She ended up with a basic Bob haircut.
She showed pictures of what she wanted, which was a style of haircut that left one side longer then the other, and the girl ended up giving her a basic Bob haircut with both sides completely even. She cried when I picked her up. Still is right now.
She had long hair and now she will have to wait many months to even try to get the haircut she wants again. Because they totally screwed it up. She showed them clear pictures of what she wanted.
We have family coming in town today and she wanted to look nice, now she looks like the most “vanilla kindergarten teacher” her words.
And she is scared she has covid because the hair stylists think they understand communicable disease. Clearly they barely understand cutting hair.
Extremely utterly very very very...
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