Robert Leonard Salon & Spa — Local services in Seattle

EDIT: I wanted to update this review as I was reached out by the manager, Morgan. She was very apologetic about my experience and asked me back to make things right so I can get the haircut I originally had wanted. I went in and saw Cara who was super nice! She made sure to listen to my needs and what my daily hair routines were. When I showed her a picture of the cut I wanted, she took the time to ask me questions to ensure we were on the same page. I ended up leaving the salon with a cut I had wanted originally and that is easy for me to maintain. Thank you, Cara! And thank you Morgan for your professionalism.

PAST REVIEW: I had to take a few days to digest my experience at this salon. This was my very first time going here and I brought my mother along as an early birthday present for her. We both booked haircuts with Cesar. I went first and even though I had only booked a haircut, I had an all over color pushed on me. I was a little confused why that was being sold to me so hard but I was fine changing up my color and agreed. For my haircut, I showed him a picture of a short wavy bob with layers as I wanted to be able to style my hair wavy easily as my hair has a natural wave to it. He said he would do something similar.

I ended up with a really pretty color job, that I hadn't initially planned for, and a nice haircut - but not the haircut style I wanted. It was more just a straight blunt cut bob. He also styled my hair stick straight even though I wanted it wavy. I have been conflicted with this as it is a nice cut and color BUT this was not what I came in for and this was also my VERY FIRST visit at this salon.

To top it off, my mother, who I thought was being seen while I was over at the sink having my color processed, was still sitting in the waiting area. He ended up doing my cut and color for almost 2 hours and when he brought me over to reveal my new look to my mom, he said it was nice meeting you all and left lol. He then came back awkwardly and said to my mom "Oh! You're my client!" So he had forgot. By that point he was behind and my mom's appointment was very rushed. He also did a similar thing with my mother's haircut suggestion where she showed him what she wanted but he just kind of did his own thing in the end.

In the end...we both left looking cute but neither of us got what we wanted and it was a very very strange first experience at this salon. It kind of felt very commercial like their goal is just all on sales. Cesar was very nice and I can tell he is talented, I just wish there was more attention put toward what the client is asking for instead of just doing what they wanted regardless of what you said. The services are not cheap and to end up leaving with something completely different than what you had in mind is disappointing. Unfortunately I think our search for a salon is...

I was booked with my daughter to get a haircut for my birthday. She also got a cut and was talked into a glaze. She had not come for and was told it would be discounted. Her hair looks great, but not the style she asked for. The stylist forgot I had an appointment - after I sat over 2 hours waiting for my daughter, watching him goof off with other people - he says, oh are you my client? I said yes it’s for my birthday. I showed him the cut I wanted and was told he would do something similar. Then I got a shampoo and taken back for my cut - no further discussion about the cut or another look at the picture. He just started hacking away talking merrily along. I felt so disregarded. I’m mad at myself for not speaking up. I was worked on maybe 15 minutes. No real apology for forgetting about me. Then to top it off as I was being done, my daughter was approached and told she was under charged. I had hairstyling, shampoo, cut the works. My daughter had the same with a color. The stylist was cheerful, but I felt he came on like a whirlwind and didn’t care if I was truly happy. With my daughter, the style she went for was not what she wanted either and a color was pushed on her while she was being told to buy tons of pricey products. This was to be a fun mother/daughter birthday thing. The receptionists were even made aware at the start it was the 2 of us. No apologies and then when I was noticed I felt - well it didn’t feel good and far from pampered. I never leave negative reviews, but this was hurtful. Especially since we booked someone who is spoken well of in reviews. I doubt we will be back or recommend. Worst gift ever as we age haircuts can make us look younger. I went from hair halfway down my back to hair so short I can’t put it around an inch diameter curling iron. Just really depressing as to why someone would do this to someone when they know it’s for a bday. The cut I wanted was not quite shoulder length. This cut aged me. There won’t be enough for another cut for months until it grows out. Hair has a big effect on people - everyone and haircut should be given the same time and consideration. Just really down...

I got microblading/powder fusion brows, and I cannot speak highly enough about Hanna.

First, most importantly, she did an amazing job. Literally, she killed it. I am going to post a before/ after, but the color is still a little strong, so I will post pictures when they are completely healed. Even if they are not your ideal look, know that they are 10000% exactly the look that I asked for.

Second, Hanna was just really wonderful and patient. This was my first experience with any sort of procedure like this, and she took time to talk through it with me and answer all of my questions. She asked me exactly what I wanted--color (dark/ light, but also cool/warm), shape, edges, natural look. Then she asked my skin type (greasy/ not) and let me know the different options, and how long they'd last. I felt like she completely took the time to understand what I wanted, and helped me figure out the best way to get that look.

She was INCREDIBLY meticulous while mapping out my eyebrows. She took a long time carefully mapping out my bones and brow muscles, and which side was higher/lower, strategizing how to make my brows look more symmetrical. Then, she showed it to me and made sure I was completely, 100% satisfied with the shape before proceeding. She really took her time to get it right, which was amazing.

The actual microblading process was only mildly painful, and the powder brow was almost painless. I can best compare the feeling to being scraped by a metal brush (like what you'd clean a grill with). Hanna applied topical painkiller frequently and was so gentle that I actually fell asleep briefly.

When I was finished, she showed me and made a few quick stroke changes that I requested right away.

The whole process was super sanitary. She made sure I knew what was going on the entire time, and I can contact her directly if I have any questions during the...