O'Reilly Auto Parts — Local services in Sedona

Where to begin! As if we landed from another planet… instead of Texas, the staff mainly Brian treated us like we were aliens. I walked in to ask for help on my car battery that had died and was jumped to start up again. We were there to make sure the battery was in good shape and able to make the trek back to Texas the next day. Brian was so uninformed as to how to test by battery but acted as if he did and told me my battery was “NO GOOD” He then proceeded to tell me he could not help me even if he did have a new battery for me because he didn’t know how to change it and from then on made our whole situation his funny joke of the day. He gave me ZERO help and really was having such a great time at our expense. Very condescending and sarcastic. He actually even seemed a little high! Worst customer service at an O’ Reillys I have ever come across. Thx to the knowledgeable staff at Big O down the street, they tested my battery the right way and found NOTHING wrong with my car or battery. Management, please train employees on empathy and compassion and especially...

The battery died on my wife's beloved 1990 Geo Tracker. I called O'Reilly, and they said they would switch out the battery for no additional charge. Well, it was a horrible job. The last battery had spread corrosion all over the place, and the whole mess needed to be cleaned up, a new bracket installed, etc. etc.

Fred, the Assistant Manager, took care of it, and did a stellar job -- including cutting an inch or so off of the bracket bolts with a hacksaw, because they butted up against the hood of the car. Talk about "above and beyond". And, he had a great attitude about it throughout the whole ordeal. I was very impressed. If you go in there, let him know you saw a great review...

I went in to get a refund for a core charge they added when I bought a new battery 4 days ago. I had given them the old core but didn't notice the charge at the time. The "manager" asked why I waited a week to come back. It was only 4 days, but I explained why anyway. He goes on to insinuate that I may or may not be telling the truth. He finally gave us the refund. Don't care about the 10 bucks at this point. I work for the city and we do a lot of business there. You can keep your assumptions and anti Sedona sarcasm. I will not be returning...