Finish Line — Local services in Severn

I visited your store with my sister, with the intention of purchasing a few pair of shoes. However, the experience was far from satisfactory due to the following issues: Unhelpful Staff: The sales representatives on the floor, Liv and Riley, seemed disinterested and inattentive. Despite my attempts to seek assistance, I was largely ignored and left to navigate the store on my own. This lack of attention made it extremely difficult for me to find the right shoes or get answers to my questions. Rudeness: One particular staff member, Liv, displayed a rude and dismissive attitude when I approached them with a query about the available sizes. Their tone and demeanor were unprofessional and left me feeling insulted as a customer. This type of behavior is unacceptable and tarnishes the reputation of your store. Disrespected: When we received the shoes, my sister was forced to try the shoes on in front of the cash register. They would not permit us to try shoes on at the bench despite our request to do so. Other customers at the store were not treated this way and were allowed to try shoes on while sitting at the benches. I have never felt so humiliated and treated like a criminal in my entire life! I feel our race, as Latinos, played a factor in the sales reps discriminating against myself and my sister. As a customer, I believe that it is crucial to receive high-quality service when patronizing any establishment. The issues I encountered during my visit not only impacted my shopping experience negatively but also made me question the level of professionalism and customer care within your store. I also feel our experience was validated after later checking the reviews of this store on google reviews. I took note of a number of similar complaints by other patrons at this particular store. I kindly request that you take immediate action to address these concerns. I suggest the following steps be taken: Staff Training: Provide comprehensive training sessions to your employees to enhance their customer service skills and improve their product knowledge. This will ensure that they are better equipped to assist customers effectively. Employee Feedback: Implement a feedback system for customers to share their experiences with staff members. This will help identify any recurring issues and allow for appropriate coaching or disciplinary measures to be taken as necessary. Customer Service Standards: Establish clear guidelines and expectations for staff behavior and customer service. Emphasize the importance of professionalism, attentiveness, and respect towards ALL customers regardless of race, gender...

I ordered shoes online and when I received my package it was two different shoes so I called to see if I can swap them and was told I could. I called before I left out and was told by a employee to come up and get the shoes because they only have one more pair left. when I get here the store is closed but people are still in there trying on shoes so I call and let them know I’m outside and the lady tells me she can’t help me AFTER SHE LITERALLY JUST TOLD ME TO COME . She preceded to say that the registers are down , like I can’t see people still in there buying shoes so I say how online it says it doesn’t close until 9:30 she said they don’t follow that anymore so I said I just talked to someone who told me to come up here she then said well we thought you were going to get here in time . Technically I got there in time I came at 8 online said 9:30 she should’ve told me on the phone what time the store closed before she told me to...

I called the store to find a pair of purple and white Jordan 1’s for my wife. A young lady by the name of Olivia answered and was extremely helpful. Even though that store did not have the shoe, Olivia went out of her way to go and see if her store had them in stock( keep in mind the website said that store had them). I called 2 of Finish line’s competitor stores and was put on hold, hung up on and one didn’t even answer. Finish Line answered right away. Olivia was extremely professional and actually made me feel good even though her store did not have the shoe, I decided to order it online. Y’all need more...