Saks OFF 5TH — Local services in Severn

The selection is good and the store is neat. Two stars because I purchased a hair clip that was marked for clearance at $6.97 but it rang up the regular price of $19.99 with 25% off. I didn’t notice the discrepancy until I looked at the receipt. I went back to the register for a price adjustment and was told I needed to wait five minutes. When I came back, the cashier told me he was unable to do a return but proceeded to ask me if the sale sticker was on it when I picked it up from the rack. I asked him in return, if it wasn’t on there when I picked it up, how would it have gotten there. He then rudely begins to explain that people change prices and add clearance stickers to products in a very loud tone. I responded the only reason I picked it up was because of the sale sticker. The lead who rang me up in the first place and never noticed the price difference come up to do the price match but insists on looking up the sku in an iPad. The iPad showed the same price as the register which makes total sense but she still refused to match the sticker price so I just returned the clip. It really made me want to return everything else I purchased too. I actually just might! All because of the principle of accusing me of adding a sale sticker. Like an employee could not have made...

This location has gone down over the years. Especially since its competition, Neiman Marcus has been taken out of the mall. I only recently visited this location for a return that I purchased at another location. However, while I was there, I purchased a purse.

Later on, when I got home, I looked through the purse and found two price tags that were left inside with a different price than what they sold it to me for. Pictures are provided below. They had more than doubled the price. Once I discovered this, I returned it the next day. I bought this to the managers attention, and she acted so nonchalant about it. When I asked why it was marked up much higher, her response was that they didn't do the pricing in store and that it was shipped to them that way. Not once did she offer to honor the lower price. Even if she did, I still was returning it.

This location is run down and doesn't have much to offer. Please be aware that they price gouge at this location. Visit...

I don’t ever leave negative review, but this one experience is just too horrible to not do it. I had some issues with their eGiftCard and when I called customer service to try and get some help, the customer service reps wasn’t only impatient, but she had the audacity to flip at me for her own mistakes. We were confirming my email and name, and she spelled it correctly the first two times, so I confirmed with her that she was correct, but then the third time she messed up, and then she accused me of not paying attention and said I would be in trouble for doing so. Who tells a customer they would be in TROUBLE for things like this? And at the end of the day, my issue was still not resolved. I’m usually very cooperative and patient with customer service folks, given that I understand how tough it can be to deal with upset customers, but this was totally uncalled for. just rude...