COACH Outlet — Local services in Somerville

I visited the Store on April 13th morning with the intention of making a bulk purchase. I informed the manager of my plans and politely asked if I could live stream my shopping experience on Facebook. While the manager denied the request due to company policy (which I completely understand), she kindly offered a solution to take photos of the products.

Unfortunately, my experience took a negative turn from there. A salesperson(blond, middle age) on the floor made my shopping trip very unpleasant. She followed me around, constantly criticizing how I handled the merchandise and demanding I put everything back perfectly as I found it after taking photos. It felt like she was accusing me of making a mess, which was simply not the case.

The salesperson's behavior was not only disrespectful but also discriminatory. I cannot help but wonder if I would have received the same treatment if I had been a regular customer shopping for a single item. Her constant negativity and condescending tone left me feeling humiliated and on the verge of tears.

Ultimately, this hostile environment forced me to leave the store without making a purchase and with all tears in my eyes.

I am a loyal Coach customer who values the brand's quality and style. This experience has unfortunately tarnished my perception of Coach Outlet and its customer service standards.

While I appreciate the manager's courtesy, the salesperson's behavior was unacceptable and discriminatory.

As a disappointed Coach customer, I hope this feedback helps management address customer service issues and ensure a more welcoming experience for...

I had my daughter pick up a gift at the outlet store in Somerville and the surprise I got was horrible. My daughter kelp me on the phone while she went into the store to look for a wallet I could see everything and hear everything and could see that the store associate was following my daughter so I told my daughter to pick something up. When she went to the register the employee told my daughter that the item was not on sale and that my daughter had changed the location and price which did not make and sense long store short I reached out to coach and I never heard back from them. They did get my email but never got an apology and at least acknowledge that the store was wrong. Clearly discriminated for being brown and young. This particular store runs things very different then other Coach Outlet stores, one of the things that I aways loved about Coach and Coach Outlet is customer service obviously Not in...

The customer service in this store couldn't be worse. I went in on Sunday 8/17 to pickup an order I placed online. I walked in and two sales associates were standing next to each other so I said hi - they both just looked at me and didn't say anything, it was very weird. I then walked up to the desk where another sales associate was at the register and said hi I'm picking up an order, she didn't even look up or greet me, completely ignored. One of the other sales associates came over and got the order and asked for ID, no greeting, how are you, have a good day nothing. It was honestly strange how rude all three of them were. I've worked in customer service for many years making minimum wage so I get it, you are underpaid and tired and customers can be rude but this was...