Le Creuset Outlet Store — Local services in Somerville

Sharing my thoughts about this location after reading the reviews. The store itself is very clean and the merchandise is very durable and pretty. As someone who dreams of having a complete kitchen in the future, I have used pieces from this brand and each piece is still in good shape even after a few months after normal wear and tear.

However I feel it is unfair to disregard while shopping that we live during a medical crisis in the world. The reviews about not being able to touch merchandise concern me FOR the sales people working in the shop. I'm a self-aware person and I certainly do not go out unless needed because I do not want to be in contact with anyone possibly exposed to Covid-19 nor want to expose anyone else if I am an asymptomatic carrier.

I have only went once with a friend and the shop clearly has signage about not touching merchandise unless asked because of Covid-19. Every store in that area has signs about ABSOLUTELY 100% NEEDING A MASK to enter into shops. They even provided hand sanitizer when you walk in which is nice and I was at ease because of the limit of how many persons can be inside at once. It's so simple to follow, I'm not sure why it makes a big deal. It's for safety which I appreciate because my fiance had Covid-19 in the middle of 2020. I'm worried someone else suffering is from...

Today, Sept 11, 2022, my wife, my mother-in-law and my 2 kids went to the store to look for some kitchen stuff and were disrespected and discriminated by the woman working at the store. Although, our kids were running around the store which displeased her, instead of politely coming to us and asking us to not allow them to do so, she screamed from the back of the store which prompted me to take the kids out and leave my wife and my mother-in-law in the store to finish the purchase. To my surprise, my wife calls me 10 minutes later to tell me that she had left the store because the woman took the products from her hand while she was trying to put them back in place. Moreover, the woman continued to be very rude and say things like "here is not a place for kids and that she was taking the products from her hand because the store was not a place for kids" (the kids were no longer there because I took them outside). At this point, tired of being abused, my wife stood up to the woman and told her that she was being disrespectful, that my kids had the right to be there (although they were no longer there) and that if she did not have patience to be doing the job she should be doing it at all. We have been living all around the world and never had an experience so displeasing...

I just wanted to say thank you so much to you, Paulette, and Sheryl B. You both were a great and patient help to someone completely new to Dutch ovens and the Creuset world.

Paulette, you were very patient with me the first day I came in back in January. You answered all my questions and even suggested I come back the following month for the 35% off sale. When I called back the following month, you had placed aside the 6.75 qt DO for me as it was the last one in Flame, oval shape, for that size. You also said you would keep an eye out for any more of those mini fondue sets since you had sold out of them.

Sheryl B. was very friendly and full of helpful tips for me when I came in to pick up the DO. She had given me plenty of tips for care and recipes. As she explained the benefits of a steel knob, She replaced the default knob for the new steel knob I also purchased. She was sharing stories of her own DOs that she has had for 42 years!

The DO is a huge hit at home and I look forward to using it for the rest of my life. Thank you again and see you again!

P. S. I need to go back to...