Wiggy Wash — Local services in Spanish Fork

Terrible experience with this company. I drove through for a wash in Feb and was given a sticker for unlimited washes that month. It was an extra $5. It turns out they signed me up for their monthly VIP service, which they did not tell me. When I started to get e-mails about payment, I contacted customer service. Jennifer, responded asking for all of my personal information, which I was not going to give. I just wanted to know what the cost and service was. The information she needed was provided in the original email. She never answers all the information that you ask for. I never got an answer on the cost. Finally, in June, I told her to activate the service and I used it a few times as different Wiggy Wash locations. I can tell you the quality of the cleaning varies a lot between sites. The employees on site are not trained or capable for customer service. Recently in July I went in for awash in SpanishFork. The the drive through didn't read my bar code, so they had to manually let me in. I go through the wash and a young woman comes out and tells me I must put the sticker on my window. Keep in mind, the young man that gave me the sticker originally told me to just hold it up to the window. I do not put stickers on my window because it is a distraction. I am particular about that. I was told that was their policy and they will cancel my account. So, I contacted Jennifer again at customer service. She tells me the same thing and go ahead and use the sticker until the end of the month. I told her in the email the sticker was taken from me. She really can not read well or has poor reading comprehension. So, I e-mailed her back and told her return the sticker or give me a full refund. I have never received a response since. This company does not care about customer service or how they add customer value. They area all about "protecting" themselves while treating customers like crap! I realize the customer care is probably done through Mammouth holdings. I understand policy, but I have one vehicle and they are willing to treat me rudely because I won't follow their policy. No customer trust as think you will pass around their sticker. BTW, I moved to this state recently. The car washes are twice as expensive, and half the quality, and terrible customer service compared to what I received in my former state. Wiggy Wash has D- rating from BBB, because they don't resolve customer issues. Imagine that. Next step, contact the CEO Brent Wignall, and Mammouth Holdings.

Over 1 year has passed and no response from management! That says a lot. I got tired of the entire mess and simply don't use their...

Training opportunity here. Would love to change my review if you can help me clear up my first experience with your Spanish Fork location. We just moved to the area and took the Sequoia in for an interior vinyl treatment. Up front we were very specific about what we wanted cleaned....the back row...we voiced our concern and the staff member said they understood and would take care of it. We asked for this cost so we could happily pay for the service. We were promised 25 to 30 min. It took an hour and a half. I’m not upset as much at the timing. It takes tome to Do things right. However, I’m a little confused at what a 3/4 service means. When we went to pay for the work the cashier stated we didn’t pay for a full service interior vinyl treatment, and only a 3/4 vinyl treatment. Hmmmmm. Where does it say on the menu there’s a 3/4 service? There isn’t one. You guys can make the services more transparent. You can also help train cashiers to have better social skills and customer focused service. So I’m the end....I paid $60...so it’s not worth my time to expect more. Yet, I did want to leave the feedback in the hope that an owner of the car wash who reads reviews...would want to know how the staff treated us that day. We kind of feel like it appeared a little like something was made up because someone didn’t want to work that day. Also some feedback on the call center elective when the number on the receipt was called. Super polite young woman who answered the phone at the call center. Thank you. Great job there. I was eventually transferred to the Spanish Fork car wash. Speaking to the staff, I asked for some help understanding their services. I wasn’t about to go all “KAREN” but wanted to learn what the expectations were. I was told to hold...where I overheard the staff say “ohhhh I know who it is...” and promptly was hung up on. I called again 3 times with the same result.

Not the impression I’d expect a business owner would want staff members leaving their valuable customers. You guys need to fix this. Not interested in playing the blame game. We all have off days. Need to train to setting expectations and then helping deliver. We all screw up. I don’t want anything for free. I just don’t want to be lied to or made to feel like I’m a fool for, asking a car wash to treat the back row of my car, but when I pick up my car and pay for the work, be told A fake story about 3/4 services...Huge missed opportunity guys. I hope you can work to either train to fix this or cycle the staff to find someone who wants to actually...

So, I just have to shout this wonderful girl out. I come every Monday and Saturday, we don't have a lot of money but I live on a farm. She tried to sell me a pass but when I told her my situation she completely backed off and told me she completely understands. I saw her this morning and she already knew what wash I wanted. In my 3 years of coming to the Wiggy wash in Spanish fork, I have never met anyone as nice and as kind as her. She just knows how to talk to people. It was crazy especially last Saturday. I came in to come clean my car so I waited a bit, but I just see her running in between cars and almost getting hit by one and trying her best to help people and explain things the best way she can. Gosh I hope they pay her enough. Sitting outside for hours and helping back to back. Personally in my 6 years of customer service I could never deal with people yelling and throwing attitude at me like I heard some telling her. She finally got to me and she apologized, I felt terrible. I really hope you guys cherish this girl specifically. My friend also came in Saturday to get her car detail and she also helped her. She definitely deserves a raise or SOMETHING. Every since she started working there she just so bubbly and energetic every morning. How many people can say they are a morning person(not very many). My husband and I adore her. I wish they had more people like her. At one point I was short 3 dollars and she helped paid for us. As embarrassing as it was, I was so grateful. You cant find many young people willing to do that. Please don't get her in trouble. I can go on and on about her. I believe my Mom also ran into her twice and my mother is hard of hearing, my mother told me she was so patient and slowly explained all the washes they had and which one was good. I finally learned how to leave a review(thanks to my son). I believe her name is Fantasy or Fancy. I didn't quite hear it when I asked. But if you are an owner and reading this, please give her many recognition. I've been in her shoes in customer service and know how hard it can be. She's just really sweet that's all and I can just tell the customers here in Wiggy wash can be a little entitled and greedy. Other than that she the only person I've really only encountered besides the guy who works in the tunnel.

The car wash it self gets the mud marks off my truck(I have a Chevy) and that's just the simple 10 dollar one :) 10/10...