Best Buy Outlet — Local services in Stickney Township

Honestly, if there was an option to rate 0, that's exactly what it would be. I have never experienced service as terrible as this. 11/16 I walk into the store and spend hours with my grandmother looking for the perfect refrigerator for my first home and intended that it arrive before my house warming 12/6. Finally I found the LG Instaview approximately 28 cu ft with no sign of physical damage or use.11/17 I bring my fiance back to see my selection and he agrees it appears to be a winner. Jovan assists us in the purchase and schedules a delivery date for 11/21 and it is shown on my receipt. On 11/21, I still have not received a call. I couldn't get in touch with the appliance outlet because they are closed. I call the best buy store next door, after speaking with two different people, I'm finally told the delivery was never scheduled and I'd have to select a new option. I explained this is a huge inconvenience and interferes with my families work schedules. A date was set for 11/27. The third party delivery crew arrives and tells my husband, and I'm listening on the phone, the doorway is 31 inches and the fridge is too so it won't fit but they never tried. I was certain the dimensions without doors which they stated they took off worked. Nevertheless, they called into best buy and I was told I had to select another unit. They weren't open Thanksgiving so I had to wait until black Friday and I did not intend to go to the store that day. I arrive about 10:15 a.m. with my sister and search the whole store again for a replacement, this time carrying my measuring tape. I found another fridge like it but the color was different and it was scratched at the bottom and bent. I worked with Armando, who was awesome, just unfortunate he works for Best Buy. He and I both measured a few frigerators that were similar to mine and they were all 29 and quarter. He checked the manufacturers description and even took a trip to the store next door as I requested to measure a brand new version of the fridge I selected. The measurement came back the same and it was confirmed that the appliance should fit in my home. I requested that they call the warehouse and delivery company to confirm measurements as well. I was told there was no number to contact the third party delivers, only an email could be sent and the third party does not respond. I was furious, delivery is an integral part of business and you cannot contact a company you subcontract business too?! Bad business! Then I get 1-800 number from Jovan saying I could call the company. I said I thought there was no number for you or anybody?! He said well it's not really to contact them but you could complain. Why should I be complaining to your subcontractor, you should be doing that! Also he still could not give a name of the company, so how do I even know who I'm calling?! Armando and Jovan tell me to wait to speak with their manager Jason. I waited over 30 minutes for Jason to come and I was only able to get that service after saying I want my money back now b/c this is ridiculous. Jovan tells me you can't get it back remember. I said I remember that but it's based on comparable unit or better value, there is none in the store that matched my selection! Jason finally comes over, goes next door and takes measurements of 30 inches and said the until I purchased should fit. He reschedules my delivery for 12/2. I get a call from a Hannah at Best Buy Express as I'm walking into the door of a Celine concert on 12/1 at about 7:23 p.m. saying she is calling to inform me that the delivery company called and said the refrigerator is damaged and now I have to select another one. How is it all of a sudden damaged?! She had no answers just that the delivery come said that and the refrigerator was being taken into service. I have no faith and confidence in best buy or their third party servicer. At this point, they owe me my money back and a brand new refrigerator at no charge. It's absolutely ridiculous that I have a house warming in a few days and my refrigerator is not here, talk...

I’ve been shopping at the outlet store for 5 years now. I purchase appliances for rental apartments. I have also introduced best buy outlet to many of my colleagues. Needless to say we buy a lot from the outlet store. The appliances we’re after are ones that have major damage. This is because its a win win for Best buy and ourselves. We buy the items that most consumers don't want (even from an outlet store) we by the appliances with major dents to the sides and scratches on the fronts in exchange for a discount. These appliances clearly are the last to move from the outlet and are priced almost as much as the same model in mint condition. Here is my issue, I walked in the store Wednesday and found a stove I wanted to purchase. It was an LG with MAJOR dents to the side and top. I asked if there was anything better they can do on price because of the damage. I was told no. I asked for a manager, and a young lady with black hair and glasses was sent, who told me she was the manager. I explained the damage on the appliances and was told that appliance was discounted and that no more money could come off the price. Then she said IF YOU TAKE IT TODAY I WILL GIVE YOU $50 off the price...wait, what! I thought it was discounted to the max? I ended up leaving and purchasing an open box through home depot that evening. Two days later I needed to pick up another stove for a second unit of ours. I decided to give the best buy outlet another shot, even after the embarrassing and humiliating experience on Wednesday. As I walked in and I can sense the floor associates lack of service, for 20-30 min no one asked if I needed anything. Finally a young lady ask if I needed help. There was a stove I was interested in purchasing, so I asked her if there was any additional credits to provide as the stove had disgusting food all over it and was full of grease, the ignitors were caked with food and grease as well. She said a manager can help, I asked for a manager and was told that the lady I worked with on Wednesday was a manager, along with two other store associates who had been standing in the front. In the past I’ve dealt with Eric, and Jason who were store managers. So I decided to speak to the manager, ironically the young lady who claimed she was a manager on Wednesday was still on the floor, but this time was sent a young man who I know isn't the manager because he currently lacks the ability to make decisions. I explained the nasty unsanitary stove I want to buy (probably shouldn’t have even been on the floor with food on it) He told me they don’t discount for food stains, only for scratches and dents. So I pointed to a large scratch on the side of the stove that had been marked as in excellent condition. He told me that we only credit for major scratches, this scratch was about two inches long and made the black part of the stove expose the metal underneath. So I left the store embarrassed and aggravated again for loosing time with these liars. I decided I was going to return and not leave because I wasn’t convinced that they were managers. So when I walked back in the store, the pretend manager from Wednesday was there, so I asked for her name. With a stern and unfriendly way she told me I’m not giving you my name. I asked again and was told NO you will not get my name. I told her you said you were a manger two days ago when I was here trying to by another stove, she replied “yeah for the LG stove I remember” at which point I told her yes thats correct, but she still refused to give me her name. The other two associates were just standing there and one was making rude sideline comments as I was talking to the pretend manager. I asked for the name of store manager and was told his name was Rikki. Rikki was very argumentative and belittling, so I left. I will never come back and I will tell everyone this experience. Rikki is a young man who needs training in business management and customer experience. BTW Rikki only answers to corporate...

I live in Joliet. So its takes me roughly an hour there and an hour back. I brought an open box LG C2 65in TV in Good condition. Basically like new. Included everything but missing a screw.

The screwed up part? When I seen BB had soundbars on clearance. Since BB decided you can't call the stores anymore, I took my chances on 3 Open Box - Fair Soundbars, that had subwoofers etc... I figured, I'd chance my luck on getting something mostly complete. I can buy cables or wires. I don't wanna re-buy the sub or soundbar. I got there after being told by CS from 1800 Best Buy that they basically had everything included, but was missing power cables. I'd figured, I'd select the best one I wanted, and return the other two. WRONG. The rep scanned my code, and brought out just three soundbars with nothing else. No cables! No wires! No subwoofers. I asked, Where the rest was? The manager who was checking me out, confirmed that Open Box basically means you don't get anything beside the one item stated. Your lucky if you get anything. I then asked how do I confirm if the items work? She said she can't confirm. Then got annoyed because I wanted to return them.

Well I was pissed because I wasted 2 hours basically already. One hour driving there and would be another hour driving back. So I looked quickly on my phone and seen one stated Open Box Excellent. Which means "A product that looks and works like new, plus all original parts and accessories. What might be missing Original packaging, owner’s manual, and manufacturer registration." I asked her if she can look it up and tell me if its complete as it should be. She stated nah its missing cables. What cables? She couldn't even tell me. After I argued that its Open Box Excellent, and what the conditions stated, she basically walked away from me.

So I went to find another worker to help me. Who looked and found it on the shelf. Tell me why, It was basically missing everything too! Tell me they had two apparently. One was in Fair condition and One was in Excellent Condition. The fair condition one was just the soundbar again, and the excellent one was the soundbar with the power cable, but missing, the Wireless Subwoofer Rear Speakers and Wireless Module Wall Mount Kit Remote Control. They said I don't know what to tell you. I don't know if its really includes all that. I said why would someone mark it as Excellent then? They said it was marked incorrectly apparently, but they had no desire to help me either. By this time, they asked if I wanted the Manager on duty. Which I didn't know was the original person helping me out earlier was the manager. I explained how I didn't wanna go home empty handed after driving a hour here. Could she do something? I'll mark it down to fair but that's final. (Fair Condition was only $30 less). I said this is your guys fault. You should at least fix this? They said nope, and I walked away empty handed, and the soundbar is still listed on the site in Excellent condition. Model: HW-Q750B/ZA SKU: 6505885

I hope someone from the store contacts me, because they can look it up at the store and see the Excellent condition model is missing almost everything included or needed for...