Glowing Candle — Local services in Town of Clarkstown

My recent visit to the Glowing Candle Crystal Shop left me with an overwhelmingly negative experience, primarily due to the pushy behavior of two salespeople. While one of them, a bald guy, demonstrated commendable knowledge about the crystals, the woman's behavior was nothing short of horrendous.

From the moment I entered the store, the bald guy bombarded me with information about the crystals, which, although informative, bordered on overwhelming. While I appreciate a knowledgeable staff member, there's a fine line between being helpful and making the customer feel inundated.

The real issue, however, stemmed from the woman salesperson's behavior. It was clear that she lacked the same level of knowledge as her colleague, but what was even more disconcerting was her incessant and intrusive following. We felt like we were being treated as potential criminals rather than valued customers. Unfortunately, she seemed uninformed and struggled to provide accurate information. It was evident that she was not adequately trained in the specifics of the crystals they offered, leaving me with doubts about the authenticity and quality of their merchandise. Her constant presence made it impossible to focus on exploring the merchandise at our own pace, turning what should have been a relaxing shopping experience into a tense and uncomfortable one.

I understand the importance of attentive customer service, but there should be a balance. The line between assistance and intrusion was completely crossed, and it significantly tainted our perception of the Glowing Candle Crystal Shop. It's disheartening to encounter such unprofessional conduct in what is supposed to be a serene and welcoming environment.

I sincerely hope that the management of Glowing Candle Crystal Shop takes these concerns seriously and addresses the need for a more balanced and customer-friendly approach among their sales staff. Until improvements are made, I will not recommend this store to others who seek a pleasant and stress-free shopping experience for their crystal needs. To note, the owners of the shop were not present during my 2nd visit. Both visits to this store, I had the same experience.

Potential customers should be cautious when considering positive reviews, as my experiences suggest that they may not accurately reflect the overall...

My sister asked me to take her to the Glowing Candle to look at crystals. She was carrying a bag with a CLOSED container of food tied in a bag. Upon entering the store I noticed less than a teaspoon of sauce leaked into the bag. As I took the bag from her, a man who is almost bald quickly approached us and said "I'm gonna ask you not to come in here". My sister is a minor and should not be alone in a store especially with such kind people as the one who greeted us. My husband took the bag and left the store as I waited in the doorway and watched her look around. As if the man's rude behavior was not enough, he continued to circle the doors as if I was going to sneak in with the bag of food. Normally, this would not be a problem, a policy is a policy but based on the number of stains already on the carpet and the fact I had a drink in hand the last time she shopped here this was ridiculous. Not only did it leave such a poor taste that I will never take her here but the discrimination is disgraceful. From the other reviews on Google, it appears that poor customer service is pretty common from this shop. If I could leave no...

About a year ago I bought an onyx ring for $60. It broke, and revealed the inside was white and the outside was just a shiny black layer. Obviously, I had wasted $60, as true onyx isn’t black on top, white in the middle, unless of course it’s a banded specimen, but it still wouldn’t be banded like that! Also, the guy working kept hitting on me! He wouldn’t leave me alone even though I brought my partner with me and we made it obvious we were together. The dude even tried to get me to buy moldavite and said, “yeah moldavite is great for clearing your life of bad energy. Especially when you’re ending a relationship.” Like?? Anyway, thought this place was great at first. I’ll...