Pandora Jewelry — Local services in Town of Hempstead

I bought a ring on September 24, 2024, right, right, I bought it two days later the ring was damaged, its pearls fell out, I exchanged it for the first time. When I had it, it was damaged again for the second time, I exchanged it again, always the same problem, then for the third time it was damaged again, the stones always falling out, then they told me that I could no longer exchange it for the fourth time, and that I had to pay a $19 guarantee. Well I paid them, the ring was damaged again for the fourth time and they didn't want to change it until the warranty was supposedly effective in a year, it took almost five months for them to open a case to find out why it was damaged and to be able to change it. In all that time, just yesterday, May 29, they gave me a new ring and just today, May 30/2 1025, the ring was damaged again in particular, this ring is having a very serious problem because it can't be damaged very often, I have a lot of Pandora jewelry, they are much finer, much more delicate, bracelets, necklaces and they have not been damaged for years that I have them with me, but I have had it in particular, something is happening to it. I am so disappointed with this product and I am very upset because I do not want to continue making changes and I would have to go for the fifth time to change it and I can't continue like this and they also do not want to give me another ring, nor do they want to return my money. They want me to always change it and it be for...

My recent visit to Pandora Jewelry was nothing short of distressing and profoundly disheartening. As someone who has long admired the brand, I was shocked by the appalling treatment I received at the hands of two staff members, Fabiana and Sabrina, the store assistant.

From the moment I entered the store, I was met with a palpable sense of unwelcome. Fabiana and Sabrina's demeanor was dismissive and, frankly, discriminatory. It was as if my presence in the store was an inconvenience to them. I approached them to exchange an item, armed with a valid receipt, yet my simple request was met with resistance and condescension. They refused to process the exchange, offering no clear explanation and instead, subjected me to an unnecessary and unjustifiable runaround.

The situation escalated to the point where I felt compelled to mention that I would be contacting corporate regarding their appalling customer service. It was only then, almost miraculously, that Sabrina was suddenly able to process the return that had been outright refused moments before.

This experience was not just disappointing—it was deeply troubling. No customer should ever be made to feel as though they do not belong, especially in a store that prides itself on its inclusivity and customer service. I sincerely hope that Pandora takes this issue seriously and addresses the behavior of the staff involved, as it stands in stark contrast to the values the brand...

Had a terrible experience at this particular pandora. Had gotten a bracelet as a birthday gift from fiancé. Long story short the bracelet was not the correct one I wanted. I had come with him back to the store to exchange it and was told because it was promotional I had to return everything. Luckily I did in fact have the bracelet and charms he purchased so I could buy the new bracelet that I wanted. Sulema then proceeded to tell me I needed the box it came in. She had not stated that before as I browsed the entire store to find one I liked. I had the bracelet, the charms, the receipt, and I was willing to give them MORE money to pay for the new bracelet. Why they didn’t let me refund when they said I could in beginning is so terrible. I wish they could have helped me better instead of ruining the...