T-Mobile — Local services in Town of Hempstead

If you needed TMobile service at Roosevelt mall. Please go to store number 2885 next to JC Penney. You will get better and friendlier services there.

In my case, I upgraded an iPhone to 14 Pro Max, which is an eSim, and Apple's team was unable to convert the normal sim to an eSim. When I visited the ground floor TMobile store, everyone appeared to be busy and no one offered any assistance.

I discovered a second T Mobile shop next to JC Penney on Google Maps. Upon entering, I was greeted by Dilsia and a very knowledgeable and friendly rep. She immediately assisted me with the conversion and also offered me a few promotions TMobile is currently offering. I also picked up a new case and screen protector here. She even applied the screen protector on my phone and it looks flawless. Within 15 minutes, we are all set and ready to go.

Thanks to Dilsia and TMobile for making this visit a...

Total liars and charges for additional fees the next day. No one willing to help unless they have an account to activate because they have a quota to open as many accounts possible. They say the accessories are free but end up paying monthly for it!! I saw a customer bring the receipt to the manager to ask why extra fees were charged and told the staff that she gave him a free older generation ipad because he was making a scene and knows there was no way out of the false /extra charges added without consent. Josephine the manager, staff Pablo and Christian are out to scam all the customers thinking they don't check the billing or charges and giving T mobile a terrible reputation. Save yourself the trouble and go to a store that is more reliable and honest because you will not find it @...

Avi & Jonathan Avi and Jonathan, thank you for your excellent customer service inside the store. I was very frustrated with my plan and how I was treated about it. A lot of information wasn’t communicated to me in a clear and concise manner, but when I spoke to them, they helped me because I was about to change my service. They were able to save my plan, and I was able to restore my service. Thanks there Great Customer Service inside the store i was very frustrated bout my plan and how i was treated about my plan a lot stuff wasn’t communicated to me in proper form but was done so when i spoke to them they helped me bc i was bout to change my service but they saved my plan and i was able to...