Tory Burch — Local services in Town of Hempstead

I had a very upsetting experience while visiting the Tory Burch store at Roosevelt Field Mall with my sisters and young niece. As we were walking through the store, my niece accidentally brushed against one of the hanging banners. Almost instantly, an associate rushed from the back of the store—not out of concern for my niece, but to check on the banner. For a moment, we assumed she was coming to see if the child was okay. Instead, she was dramatically focused on the banner, even exclaiming, “Oh no, don’t touch it!”

I calmly and sarcastically responded, “You should worry more about the child than the banner.” It was disheartening to see that the wellbeing of a small child was clearly not a priority.

The overall atmosphere in the store was uncomfortable and unwelcoming. The two associates on duty, along with the manager, gave off a cold and dismissive vibe. The lack of empathy and basic courtesy was shocking, especially in a store that claims to offer a luxury experience.

Tory Burch should take this as a wake-up call. Customer service is about more than protecting merchandise—it’s about treating people with respect and kindness. This experience left a lasting negative impression, and I will not be returning to...

I was just there like an hour ago to return a purse I purchased for Christmas but I never use it because it doesn’t have compartments or pocket inside so I change my mind I don’t wanna keep it and I pay cash for it but I couldn’t return it because they didn’t have cash because nobody made a cash purchase today the asked me if I wanted store credit or they will mailed me a check 🤦🏻‍♀️ Hello I paid cash so I want my cash back so the manager told me that they will give me a call when they have cash so I left and now I’m like what if they never have cash so I will never be able to return it what kind of a store is this 🤷🏻‍♀️ I’m very upset because they are able to take your cash but they can’t give your cash back this doesn’t make any sense and on the store policy it doesn’t say anything about it this is so absurd and kind of stupid TB charge a lot of money for her merchandise and don’t have cash in the store 🙄 all other stores have cash cause that’s the way is supposed to be 😌 I’m very disappointed 😞 and this is the second time that happened to me 😒 now I have to wait for them to call me to tell me they have cash 😁 I think they do this on purpose so that you still buy their merchandise 🙄...

HORRIBLE CUSTOMER SERVICE

I went to purchase a pair of flip-flops yesterday around the afternoon. The store was not crowded. I spoke to a female sales associate regarding a pair of sandals, they were not available in the store. She offered to have them shipped to the store or my home I told her please ship it to the store as it's easier for me. 10 minutes go by and she made a mistake and shipped it to my home. I said it's OK no problem I'll be home all day that day. It's fine don't worry about it. I checked my email and I see that she did not add the apartment to my address so I guess I won't be receiving the shoes.

I will be calling corporate , for the...