Spectacles — Local services in Town of North Hempstead

Sometimes you have the extreme good fortune to meet the right person at the exact right moment in your life when you need them the most. That is my story with Dr. Philip Meltzer of Spectacles in Great Neck, NY. You might think this is an exaggeration on my part. Read on and judge for yourself. I think you will find yourself agreeing with me.

I was not a customer of Dr. Meltzer when I called him. Originally I called him looking for an eyeglass frame that I already owned that cost me $700 when I bought it 6 months ago. I love the frame. Best looking frame I ever purchased. Unfortunately, while pulling a sweatshirt over my head, it got damaged. I returned to the vendor in Manhattan who I bought the frames from and he lead me to believe (against my gut instinct) that the frame was beyond repair and I needed to purchase a new frame even though it is no longer available in the color that I purchased it in. IF I was going to go that route I certainly was not going to buy another frame from vendor who was highly belligerent to me.

Seeking help from another source I used the company’s website to locate another vendor of these French frames. I found Spectacles listed as a premium partner and decided I had nothing to lose by trying to see if another vendor carried my frames in any color. At this point I was literally trying to savage my lenses which cost appropriately $2,000. So in essence I was trying to save myself $2,700 that I spent approximately 6 months ago.

I spoke with Dr. Meltzer on the phone after I had returned from the dropping off my frames in Manhattan at the original vendor. I bought the frames from him and had my prescription for my lenses filled by a professional I have known for around 25 years. An hour after dropping off my eyeglasses I received a distressing call from the Manhattan vendor basically telling me the only solution was for me to purchase another frame from him for an additional $700 and that I would have to do it at my own risk and that he could not promise that he would not damage my prescription lenses in the process of trying to remove them from the frame. That was totally out of the question.

Luckily despite the heavy feeling in my stomach, I went to see Dr. Meltzer today and after examining the frame briefly he began to work on it and literally in less than 2 minutes fixed my beloved frame and saved me $2,700. He then apologized that it took so long. He also reused to accept any payment for his work. I think that this story tells you the kind of person and professional that Dr. Meltzer is. I for one can tell you that when I am in the market for another pair of frames I know exactly where I will be heading.

Thank you Dr. Meltzer for being the special kind of person you are and being a true professional. I could not be more thankful for your much...

Excellent service and quality at Spectacles Exceptional eye care in a small business setting. This is a gem in the community! Both Dr. Philip and Dr. Erica are warm, welcoming, and attentive. Unlike larger chains, they take the time to build a genuine rapport with customers. A diverse selection of frames, including unique styles, are available. The eye exam was thorough and efficient, and Dr. Phil answered all questions patiently. The process of ordering the lenses and fitting them was seamless. New glasses were picked up quickly, and they fit perfectly. The quality of the lenses and frames is outstanding, and compliments have been received on the stylish new look. Both doctors provide excellent customer service and a personalized approach. They clearly prioritize patient satisfaction and building long-term relationships. Future optical needs will be taken care of there, and recommendations will continue to be given to...

I would like to thank Dr. Philip Meltzer, Dr. Erica Meltzer, and the very kind lady who helped me ascend and descend the two small steps at the doorway of Spectacles. Lifelong medical issues with comorbidities have left me orthopedically awkward; nevertheless, at Spectacles, I was treated as though I were Royalty. I had two pairs of eyeglasses with broken frames and at Spectacles, I chose two fashionable and fairly priced frames. I returned two times afterward to have slight adjustments made to the frames, and I am delighted to wear them both. Spectacles is an apt and charming name for this conveniently located optical venue, which exudes a calming vibe and a sense of medical professionalism. My only regret is that I can select only five stars as a rating; Spectacles deserves all the stars in the evening sky. Very highly...