Staples — Local services in Tualatin

I went to this Staples to look at laptops, and employee greeted me, and asked me if I had any questions. I did, and he answered all of them. He was very helpful in explaining the laptops, and the Staples warranty stuff. I told him I was going to talk it over, and maybe come back. I asked him if he made commission too, I wanted to make sure he got credit for the sale. He said he didn't, and that any employee could help me when I came back.

Two days later I came back. I was the only customer in the laptops part of the store. An employee, different person than the guy who originally helped me, was close by. She didn't appear to be doing anything, she didn't greet me when I came in, and didn't ask if I needed any help.

I was there to buy a $1000 dollar laptop, a long with the Staples warranty thing. I spent a half hour looking and lingering at the laptop area. She did not acknowledge my presence at all, and I was literally the only customer there. At one point, I heard her talk to a fellow employee about a difficult customer she had earlier that day.

After spending a half hour there, I went straight to Best Buy and bought a MacBook. It was a great experience, great price.

I went back to Staples yesterday, just to check out Chromebooks for me and my daughter. Same employee from before was there, no greeting, no help. This time you thought, there was another guy in the laptop area too. As far as I could tell she was ignoring him too. I played around on the Chromebook for 15 minutes while the other guy waited for someone to help him. I found a Chromebook I like, and I'll buy it from Best Buy too.

Staples, you've got one great employee, and one who clearly needs some additional training...

Staples broke its word to me, saying that 'more money' mattered more to it than breaking its word to, screwing over, and greatly inconveniencing a (former) customer. The store GM was involved in this and was fine with this decision and these priorities. They do not dispute that they broke Staples' promise to me.

....I was given attentive help and advice on a purchase about which I was being very careful. The employee even dug into a book to make SURE that we had the price right. I then spent several days considering and comparison shopping. Finally, at 6pm on Friday, after a lot of driving and comparison shopping, I went in to make the purchase, tired and excited to begin my project.

Strangely, the store computer would not allow the sale. The employee read and re-read the rules and fine print, but could not figure out why the computer would not allow the sale. Eventually he texted the GM. "If I don't hear back in a few minutes," he said, "I'll over-ride it in the system." But, he DID hear back. And the word was that buried in the fine print in a different place (but not where employees routinely check the fine print) was an exclusion, heretofore unknown to the people who work at Staples. At this point I had been there for maybe 40 minutes.

So . . . I wondered if Staples simply would honor the price it had promised me? No; the explanation was that Staples didn't want to lose that extra money that it would get from charging me a higher price ($60) than it promised.

Of course, I didn't make the purchase. (I gave up for tonight, and my evening plans are ruined.) So Staples lost the entire purchase, and lost the money it would have made from me in the future, since it now lost me...

Have had two issues with staples. One was a store issue, the other was a company-wide issue. 1st issue is when I went to get TSA Precheck and their computer systems were malfunctioning so that they could not get into the system for over an hour. I then had to leave the store to drive to Lake Oswego to get it done despite having made an appointment weeks in advance with them. The second issue involved an order I placed on line that was supposed to be ready in 1 hour for pickup. Two hours later, when I went in to pick up the item, the store tells me they cannot find my order number, despite the fact that i had one and internally after calling their 800 number while in the store, corporate Staples had one as well. They inform me the order has not processed yet. What is the point of ordering online for 1 hour pickup if you can't get it even two or three hours later? Sales gimmick? Either way, too many issues for me and I won't be shopping at staples again. (Update: despite ordering at 3:30pm and being told it would be ready in an hour, I was finally able to pick the item up at 11:00 the next day, 20...