uBreakiFix - Phone and Computer Repair — Local services in Tukwila

I would not recommend this place at all.

I took a computer in for fixing two keys on the keyboard, and deep cleaning, as well as fixing a drifting axle on an Xbox controller. When I went in, I arrived around opening time. All customers were made to wait 45 minutes until employees actually arrived to open the store. When they finally opened, they gave no explanation for the tardiness. You can even see that I tried calling a few times to see what was going on with no luck. People were attended to in a random order.

I was quoted for cleaning to include 50 deposit, 150 for the repair of the keyboard, and 50 for the controller. I declined the controller, since that's the full price of a new one. I needed the laptop done quickly, so I took it in as early as possible, on a Monday. I was told the computer tech could be in on Wednesday or Thursday and then they would start working on it. Fine.

Come Friday, I called and was told they had not started working on it as they were waiting for a replacement keyboard that had been already ordered and would be in next week. Fine.

Next week Thursday, I called again only to be told the keyboard had never been actually ordered, and they thought they did, but actually didn't because it wasn't available in white, the computer's color. I told them it didn't matter, to please order right away. Employee said they had called me (didn't, checked my call log twice and watched my phone all week due to the urgency), verified my phone number to be correct, and profusely promised to call later the same day with more info. Didn't. Fine!

I got a call the next day (phone did work!) and then I'm told that somehow they DID have it in white, but the repair cost will also have the keyboard cost, somehow valued at 400 (open source showed cost 60-100 for the piece, new, in white) and that it would take another one to two weeks to ship. No. That's enough. I told them to please deep clean it and have it ready ASAP as I needed it for a business trip. They said they would call me and get working on it today. They didn't.

I called today, Monday, only to be told they tried calling Saturday, (again, didn't) and that it was ready. I told them I would be picking it in 10 minutes. I got there only to find the device had gunk stuck to the outside, hairs prodding off the keyboard, old gunk marks, and a dusty screen. I was told the gunk had just been at someone's desk. (???) At a minimum, a Clorox wipe, especially since I have a heads up that I would be picking it up. They were kind to offer to wipe it, but I refused, tired at this point. Thanks to all above, I'm sincerely unsure if any service was performed in it, so I didn't ask further.

Needless to say, will never be using this brand again. None of the staff was unprofessional and were always polite and courteous, but none could be accountable for what their coworkers said, did, or quoted. That's not how you...

My faith has been restored in Asurion thanks to customer service. I have been made right by them. I will say that customer service says she assumes the store was following policy and they have seen several cases with my particular phone (Pixel 6 Pro), so if it's indeed the policy to not warranty the manufacturer's specs for water resistance after a screen replacement, you might end up with a paperweight for a phone!

Original review:

READ EVERYTHING YOU SIGN!

Brought a phone in to have the screen replaced. Screen was replaced. A few days later I was going to install a glue-on screen protector and I noticed an imperfection in the glass. Because this didn't seem to affect the display, I continued with the screen protector installation. My attempt at installing did not work and there was glue everywhere, so I went to the faucet and did a quick swipe under the low-pressure faucet. Mind you, the screen protector installation included putting stickers on all buttons and holes. I ditched the screen protector and just decided to hope a new case would keep the screen safe. A few days later, I noticed tiny water bubbles in both the front and back camera lenses. I scheduled an appointment to have this checked out, but by the time the appointment came, the water bubbles were gone, and I was still okay with the glass imperfection. Then, a few days later, this glass imperfection became a black blob on the screen that was there at all times. I immediately scheduled another appointment to have it replaced again. Then this black blob turned into a black blob with a bright pink line running from the blob to edge of the screen. I took it in thinking Asurion would stand behind their work. This is a Google Authorized Service Center.

Famous last words. I should have kept my mouth shut.

Despite the person who took my phone apart saying there was no sign of water damage, they are saying "it must have been the water that damaged some part of the mother board" and it would cost $600 to replace. They offered a discount on replacing the motherboard and there's no way I'm going to spend more than the $300 I already spent to replace a cracked screen with a defective screen that apparently wasn't properly sealed.

I was assured twice that I signed an agreement that Asurion does not promise protection against water on their repairs, which makes no sense. Why would Google allow them to do repairs that do not keep the specs of the device within the manufacturers specs?

Had I not said anything about running the water over the phone, a Pixel 6 Pro, which can be fully submerged, we might be in a different...

My experience was definitely mixed. Am I happy with my fixed phone? Absolutely. But getting to that point was a pretty awful customer experience.

I dropped my phone in just the wrong way that the screen cracked. I use my phone for work so needed it fixed asap. I found Asurion online and made an appointment for the a couple days later to get my phone fixed. I entered the brand and model of my phone so that was already established.

I went in to the store. This was already not the best experience. There was no distinction between "walk-ins" and people with an appointment so I still ended up waiting an hour just to talk to anyone. Once I got the front of the line the employee was very polite, pulled up my appointment and said he needed to go confirm he had the right part. He said he did not. I feel that if I tell you what phone I have and your store doesn't have that part, something in the process should have triggered to convey that before I went in for the appointment.

I was told I could leave my phone so they could do a diagnostic to confirm the issue and they would have the part in 2-3 days. Since I need my phone for work I declined and left feeling pretty upset at this experience.

I called every Asurion within about 40 miles. Every store said "come on in and we can help you right away", knowing what phone I had. Based on my experience already, I asked each store to confirm they had the part. They did not. So any store I went to would have been a waste of time. That was not great customer service, to be told you can help, but once asked to confirm that, you actually can't.

I looked online everywhere I could think to just buy the part I needed. No one seems to have it.

Out of viable options, I called Tukwila again and talked to the other employee there. I asked if he could order part without doing a diagnostic. He said he wouldn't need to do a diagnostic and to come to the store and he would see what he could do.

I go back to the store and when the second employee went to look for the part he found it. Not sure what the disconnect with the first employee was. This had now been a roughly 4-5 hour ordeal. That is what made the experience pretty abysmal.

That being said. Both the employees stayed past the closing time of the store to fix my phone, which I am very grateful for. I think it was an honest mistake on the first employees part. But, it did make what should have been an easy experience into a very long and...