Wilson-Bates Discount Furniture Center - Twin Falls, ID — Local services in Twin Falls

I went in there looking for a couch with my mom, husband and 1 1/2 year old son. I had just moved to twin falls and my mom was helping me buy a new couch. As we get in there we were greeted and everyone was nice. Maria repeatedly told us while looking that she could throw in free delivery because my husband was a veteran. So, we ended up picking a couch and we sign all the paper work and my mom buys the couch for me and I was going to pay her back some of the money. Well the day of the delivery comes and I'm looking at the receipt for the couch and there's a delivery fee tacked on there. I was kicking myself for not seeing it at the store but because she said free delivery so many times I didn't honestly think to double check it. Plus being distracted by my husband, son and going back a forth on what day it would be delivery, I was just in a hurry to sign the paperwork.

I ended up calling Maria that day as the couch was being delivered and told her that I found the delivery fee and was upset about it. She asked my why I thought she would ever say the delivery was free. She then said that if I came back with the credit card that she could put the money back, but unfortunately my mom had left back to Vegas and I didn't have the card on me. As I explained that to her she kept asking well what would you like me to do about this and that she needed the card to give back the money and she doesn't know how to help me. I kept telling her that's not going to happen because the card in now in vegas with my mom.

Finally, the manager ended up overhearing her on the phone because she then says my manager said we can send you a check. And I say that's perfect and thank you. Well now I get the mail a couple weeks later and they send me a gift card. I was not told I would be sent a gift card for $30 but a check. Now I have $30 on a gift card that I would have to hold on for years before I could it because I don't plan on buying any furniture or anything else from there for a while.

I love the couch I bought there but I am super upset about the gift card that was supposed to be a check and that I was even charged a delivery fee in the first place when she said she could do...

We came in to buy couches, the store was BUSY! Jeanne approached us and asked if we needed any help, but we wanted to just look around. She wasn’t pushy at all. Once we made our decision she was busy with another customer, but she made sure to let us know she saw us and would get to us shortly.

We left and got dinner and then came back. Jeanne was free to help and she did so much more than that! Our indecisiveness on what we wanted caused us to stay after hours. She never made us feel like a burden and was so helpful the entire process. Mind you, my man and I were crabby, stressed and just over house shopping. She just kept a smile on her face. She thanked us multiple times. The sweetest lady!

We were in a rush to get our couches so she made sure to ask if I minded if she texted me, which is just amazing and convenient. So much more personable and caring. I think that is GREAT customer service. She checked in with me multiple times to reiterate that our shipping wasn’t delayed and it would be on time with the schedule because I’m a worry wart. Her service far exceeds my expectations and she deserves to be recognized. She went ABOVE & BEYOND for us. When I told her that, she replied with, “I am just doing my job & getting you taken care of.” But she did so much more for that. Best customer service I’ve received in Twin Falls, hands down! For any future household furniture needs I will make sure to go in and see her! She’s a 5 star rating from...

Went into buy a couch for my new apartment and was not impressed. 1) the customer service was terrible. I was in the store for over 30 minutes and not one employee came up to me and asked if had any questions or needed help. They were all behind the desk and one of the employees was sitting down sewing. I found a couch I really liked and I had planned to purchase but I had to go to the counter to ask for assistance.2) I Wanted to finance it but they refused due to me not having an Idaho license. I’m military and stationed here in idaho and they refused to take my home state or military ID. So I left with nothing and went to Aaron’s. Right away I was greeted at the door and was given assistance. Walked away with a new couch and washer/...