Motel 6 Twin Falls, ID — Hotel in Twin Falls

Oh boy, here goes... Booked online via cap1travel, backend is hopper. Arrive after dinner, guessing 9pm, give or take an hour. Get in line to check in. The lady being helped in front of me took a long time because she booked via hopper. Her room was declined. She said she paid via hopper. So the front desk called their backend contact which is Expedia. So they take more time. A lady comes in behind me at this point. We chat and she just wanted a room and wanted to know if they even had rooms available. During a pause I ask the front desk if they have rooms. They do. The lady behind me thanked me. Finally I get called up. Go through the process. Apparently my cc on file doesn't match so then I am told it was declined. At this point I was certain that the front desk person was likely on day 1 at work. She constantly needed help and was asking the person I presume was the manager but not really because she didn't seem to have authority to make decisions. So I provide my information to the manager type person as both of them are back and forth on phone with Expedia to make the check-ins work. During this they have me stand to wait behind the first customer. I let them know I will be right back to let my wife know what's going on as she needs access to the room right away. I return to find out how long this might take and the manager gets short with me to process the lady behind me. It has already been over 20m. Then proceeds to do so while having her trainee on the phone with Expedia. After processing the lady with cash and providing a room discount/upgrade because of a bad knee and cannot justifiably go up stairs. Then the manager gets her boss on phone for assistance. That is a conversation and eventually the boss says to just give us the rooms as the front desk encountered another online check-in person that was declined, this time via hotels com. So the manager tells me I need to contact my third party agent to resolve the payment but in mean time she was letting me have a room that I would probably have to rebook. So I was getting upset because now I am on phone to cap1travel to find out why the payment declined. While the manager was rechecking me in, she noticed that payment was accepted. I was really upset and happy now because there is my wife waiting for a restroom break out in the car for over 45m at this point. So I ask for some sort of fee for the long inconvenience that could have been entirely avoided had the manager double checked the trainee during my original check-in. She said she would do so and let me know later in the evening. No notification happened. I asked during check out. The person at checkout verbally confirmed such note existed. I completed checkout and left.

I booked a room with 2 queens but got 2 doubles. No tissues in the room so just used toilet paper. The door jam on the door side was missing a screw. Missing hangers too.

Outside lots of renovation going on.

The room had new everything. New beds, new TV, new unique shower stall, new furniture, countertops, and lights. New plugs. Which included USB A and C, one each. Unfortunately the new phone was literally above the strip of new plugs and ports and a light switch, so the phone really needed to be mounted higher as to not interfere with the plugs.

If I receive a partial or full refund, then I would return otherwise I doubt I would return as the check-in service was just so bad which made it a poor value.

Lastly the floors must be paper thin as my walking and the TV volume was enough for the room below to call and complain twice about noise. I complied when notified. I will note here I was walking quietly. There was zero stomping happening.

So if you stay here and get 2nd floor and walk, ask...

If I could give this motel a negative star review, I definitely would. First and foremost, the smell radiating from the air around the building was atrocious. The simple way to describe it was rotting dead animal and fresh human urine. The office floor was littered with dirt and trash. The lady that assisted me at the front desk was short and kind of a prude. The general manager, Lorena, came out of the back and went straight to talking about all the latest and greatest drama. Ragging about her other employees and how her job is just so stressful. After she finally noticed there were customers in the lobby, she quickly stopped talking. The room was below mediocre. It was cold and damp. There were stains on the sheets and dust on the table. The neighboring room was what we would define as a 'crackhead', coming over to our door and knocking and asking all sorts of strange questions. The parking situation was also God awful. To give an ounce of benefit of doubt, they are having the parking lot remodeled so only half of it is accessible. When I didn't think our visit could get any worse, I went outside to walk my dog and there was a gentleman squatting next to the dumpster taking a crap. When I called to let the front desk know and vent my frustration, nobody answered the phone. Mind you, we did try to call the front desk on multiple occasions to try to get some issues resolved. But each time we either didn't get an answer or we were told "we will have someone come over and see what the issue is" and we never saw anyone. We finally decided to cut our loses on our money and move to a different hotel in town. A hotel that was nothing but accommodating and understanding when we explained our recent horror. This hotel also informed us that they had nighttime security who handles all sorts of issues and gave us the direct number to the company if we needed them. Maybe motel 6 should invest in some security for crazy situations. ||I would never recommend this motel to anyone and you will never catch me staying at this place ever again. The owner should be ashamed of themselves and who they have running their motel. I will absolutely be reaching out to the Better Business Bureau. I hope that sometime in the future this place gets put into better hands. Considering it is basically center stage of the entrance to the...

I wasn't planning on staying the night in Twin Falls, Idaho. I was just going off the freeway to get coolant for the car! But it was late, and I was tired and didn't want to be stranded on the side if the road on a Friday night with no way to fix an automotive problem. So I looked up hotels on Google maps. Saw some outrageous prices! Not at Motel 6!! $ 118.00 for the night double queen beds. The lady checking me in was very kind and accommodating. She was very helpful with finding a room close to a spot to park, so I didn't have far to move luggage. The room was updated on the inside. Nice clean surroundings. Nice linens on the beds, not old outdated, it's style. Nice furniture. Big tv, which we didn't use. But we looked at. And a luggage rack by the bathroom with a small closet. There's a larger corner shower in the bathroom with plenty of space to move around for 3 adult guests. Needed more towels was only thing. But easy to acquire. The main lobby has vending machines and an ice machine open all night. Was a fairly quiet space for all the noise of the main road outside. Bed was a little too firm for my liking, but it was good for the other 2 guests. 8 pillows already there. Woke in the morning to fresh coffee in the main lobby. They also had decaf and tea options. And to go lids for the cups. Headed out a few hours before check out to get the car into an automotive shop open on a Saturday. Friendly staff in the morning. The nice lady was already bringing in fresh coffee when I walked in! No bells and whistles with amenities (like some other places), but I wasn't looking for the spa type. Just somewhere to sleep and freshen up. So it was perfect! I hope I never need them again. But good to know when you have an issue with your car on the open road there's a safe space to rest and figure it out! I definitely recommend this franchise...