Abercrombie & Fitch — Local services in Tysons

Review for Abercrombie & Fitch 7865 Tysons Corner Center, McLean, VA

On December 24th, during our final Christmas shopping trip, we had a mixed experience at this store. While we liked the product—a beautiful coat—and appreciated the excellent assistance provided by the floor representative, our checkout experience left much to be desired.

The floor associate was courteous, helpful, and went out of their way to hold our coat while we continued shopping in the mall, creating a pleasant and thoughtful shopping experience. Unfortunately, the same cannot be said about the cashier who processed our purchase.

The cashier's behavior was shockingly unprofessional. When it came time to bag the coat, she roughly shoved it into a small bag without any effort to fold or properly pack it. I took the coat out and began folding it myself, expecting her to assist or at least observe how it could fit better. Instead, she stepped back, crossed her arms, and simply asked, "So, will you take the bag?"

I had to explicitly ask for her help, which she provided half-heartedly and briefly, before withdrawing again as I struggled to fit the coat into the bag. At no point did she apologize or attempt to make the process easier. Her demeanor conveyed indifference and a lack of respect for me as a customer, as well as for the product being sold.

It’s disappointing that such a well-organized and customer-friendly store would employ cashiers who lack the basic training in customer service and packaging skills. Spending over $200 on a product should come with a pleasant and professional checkout experience, not frustration and embarrassment in front of other customers.

I don’t often write reviews, but I believe it's essential to share this feedback in the hope that improvements can be made. Simple training on folding and packaging products, as well as maintaining respect for customers, would go a long way in ensuring a consistently positive shopping experience.

Sadly, this encounter left such an unpleasant impression that I hesitate to return to this location. I truly hope management takes this feedback seriously and addresses the gap in...

I came to this store to exchange jeans. I had ordered the wrong size as this was my first Abercrombie purchase. A lovely young woman with brown hair in a braid with glasses helped me find the right jeans and sizes.

When I went to the check out she was not there. At 1:28pm on December 16 a young Caucasian man with brown hair wearing a sweatshirt with Brooklyn across the chest checked me out. I could tell off the bat he didn’t want to help me do my exchange by the attitude he was giving me.

I explained that I had found my sizes and wanted to order my pants in the correct one. He snapped at me he needed something to type into his scanner. I thought this was odd as I had already handed him the receipt that came with the order, which had the names of the jeans on there and there sku numbers.

I did not argue. I opened my email and showed him the images and names of the jeans I had bought from my order. He then looked up the first one and basically said oh, it’s sold out, but had not clicked on my correct size. I know this because after he said sold out he showed it to me and it was the wrong size. He then tried the next one and claimed it was also sold out, but when I looked at the thing and clicked the number of the correct size, it was not completely sold out. At this point, I could tell he just wanted me to go, so I said thank you I will just go and took my stuff and left and he said OK next customer.

After having such an amazing experience with the young woman who helped me find the jeans I was shocked at how hostile and unhelpful he was. As this was my first Abercrombie and Fitch experience I really think they need to work on their customer service if they want to get...

HORRIBLE CUSTOMER SERVICE. First, when I walked in the store, there were no staff members even on the floor to assist customers and there was only one person on the register with the line nearly towards the back of the store. Second, like some others have mentioned here, I went to exchange an online order of jeans for a different size. The girl on the register, a young Asian girl, said she would re-order them since they’re not carried in-store. Great. However, she then told me my size was sold out so I left the store. However, upon leaving the mall I went on A&F’s website…turns out, my size was NOT sold out. While checking me out at the register both she and the other young white womanly with curly brown hair were rolling their eyes at another customer - seems like they don’t want to be employed or assist customers. I called the store back after I left the mall to inform them of the situation and I spoke to Christof, who was not helpful at all. I made a trip all the way out to Tysons and now the suggestion is that I simply re-order and hope I’m not charged for shipping because one of A&F’s staff either doesn’t know how to work their website or because she didn’t want to serve me, for reasons I have to assume have to do with A&F’s racist/classist reputation. I wouldn’t recommend anyone shop here. No assistance and absolutely horrible customer service. Since I’m deploying soon, I won’t even have the opportunity...