The Cheesecake Factory — Restaurant in Tysons

My family of 4 (2 adults, a toddler, and an infant) along with our friends, a family of 3 (2 adults and a toddler) attempted to have dinner at this restaurant after having photos with Santa taken.

When we entered the restaurant, we were quite optimistic and excited for a good/fast meal as many of the tables were empty and several of the areas of the restaurant were vacant. We thought that would equate to being seated and waited on quickly.

I spoke to the hostess and informed her that our party would be 4 adults and 2 children who would require highchairs. Her response was then to ask if I would be needing to take the stroller (that was holding the infant) to the table. I said ideally, yes, as he’s sleeping and if he stayed in the stroller, we wouldn’t be needing an extra seat for him. She looked inconvenienced at this response, but continued to take my information. She let us know it would be about a 10-minute wait to which I replied, not a problem.

When we were called and walked to our table, it was in fact a booth made for 4 adults. The booth was butted up against a wall so there was only one way into the booth and one way out. I asked the waitress where we were to place the two highchairs at which point, she pointed to the end of the table. There is NO WAY two highchairs with toddlers could fit at the end of this booth in a manner that was one, safe for the waitress to be delivering our meals and two, that would be comfortable. I then asked, where I was supposed to place my infant since the booth was barely large enough for us 4 adults, to which she shrugged her shoulders and said, “I don’t know”. In an effort to problem solve, I asked if we could simply sit across the aisle at the row of tables that were unoccupied. There was literally NO ONE sitting in this entire row of tables, and we very easily would have been able to fit all the adults and children in a manner that was both safe and comfortable. The waitress went back to speak to the hostess, who immediately came over and told me we were not able to sit at these vacant tables because there was a “party” coming in and that the booth is what was available for us.

Not only is it completely illogical to thing that booth would be able to accommodate our party, but the demeanor and attitude of the hostess was unwelcoming and unaccommodating to say the least. I have never felt so unwelcome in a “family friendly restaurant” for having children and the way we were treated was borderline discriminatory. How can an establishment who claims it is OK to bring babies and children and even on their website says “Absolutely! If you need a kids’ menu, highchair or booster seat, please ask your host or server. We also have changing tables for infants in both men’s and women’s restrooms (or in our family restrooms).” be so unaccommodating—talk about false advertisement. I have never been made to feel like I was unwelcome, especially for having brought my children, to a business or restaurant. Shame on you for indirectly and passive aggressively turning children away.

As a result of the lack of hospitality we decided it was best to leave and take our business elsewhere.

I will advise my friends and family to not eat at the Tysons Galleria Cheesecake Factory as they are clearly not supportive of families with children. I would also suggest that management have a conversation with their staff-particularly your hostess around 5:30pm on December 6th, 2022- as to how to best accommodate parties with children and overall improve the way in which their staff treats...

I showed up ordering in person two 10” inch cheesecakes. It was inconvenient for the staff, online ordering and curbside World. However, the Managers didn’t bat an eye. I needed to order on to bring as a guest at someone’s home for dessert on Thanksgiving. And one for myself to offer anyone who might stop buy between November and New Years coffee, treat and catching up. Thanksgiving was easy, Pumpkin Cheesecake. She suggested leaving frozen in my freezer. Two hours defrosted and ready to eat! They allow mixing the 10”, so make sure you ask. I chose two very different types. One fruity and one rich. They could cleanse the palate if shared👍🏼. The two Managers saw I used a cane. They volunteered an employee to carry the two bags. Thank God, each cheese cake (the total $170.00 with all tips) was so heavy, offset cost. The young man was very professional, polite, cheerful. I tipped him $10 per bag, he was surprised and thankful. I told him I had chronic Heart Faliure, and his help was a great blessing. He didn’t know what to say, but was sorry. My husband and I used to go to the original CF in Marina Del Rey. A hole in the wall, grill that was best known for the family Cheesecake, a dozen at first, growing every few years. Catering to those who sailed, lived in the sea side condos (far more affordable early 80’s well before Tech World ruined kindness and manners in Cali/SoCal😡. Surfers in board shorts welcome with no shoes not required! Today’s service reminded me of our wonderful trips out to that orig Family location. Their sincere kindness not only a true reflection of how we as Americans (of all Ethnicities, Faiths, non Faiths) treated each other. When Happy Thanksgiving, Merry Christmas, Happy Chanukah, H Holidays or nothing all meant “Hey, be blessed., Have a safe New Year! and Thanks for coming in”. We had the sense to know people intended words and actions for kindness. Now, older people who absolutely know better see terribly events. Do they intercede? No! The stand there filming it completely detached that they could have saved a persons life? These Employees for some reason gave their kindness to me, and delish cheesecake (I tried the chocolate 🤩) not knowing I’m dying, or that my Beloved husband of 40 years who introduced me to that original CF died, suddenly and in seconds right in front of of me? What a wonderful surprise today in trying to erase a bit of that pain. Walking from the 1st floor parking to 3rd story location…I realize now that walking, breathing and simple functioning is challenging Businesses do not respect the needs of the “disabled” the “dying”. Signs, so many more disabled parking spaces, and not taking disabled spaces to use as curbside, online pickup. Employees run order’s out, thankfully, they can be hand picked and more than one can carry an large order. But I literally double over losing my breath, and get chest pains when I walk so far. This has nothing to do with local Management. It is happening everywhere and I hoped the great local Manager’s could share my comments with both their Corporate Offices, but also Mall Facilities. Planned to mention toFacilities Office, it was up to XL flight of stars, no escalator, lol, The pups at the red door are all my family left now and am so grateful to have them❤️. Everyone else is in Heaven, all our parents. Family is our best Gift. Hug your loved one’s everyday. Forgive minor arguments before nightfall. And tell the person you love every morning that you love them! And Cheesecake Factory cheescake for...

I recently had a rather disappointing experience at The Cheesecake Factory, a restaurant that I have always known for its incredible service. Unfortunately, this time was an exception, and it left me shocked and dissatisfied.

Upon ordering a steak, my friend and I were appalled to receive a raw piece of meat. Not only was it undercooked, but the waiter's response when we expressed our concerns was disheartening. Please be aware that our personal waiter was respectful and polite , I am talking about another employee (Maybe a higher up) who treated us rudely. Instead of apologizing and offering a replacement, the waiter callously stated, "Yeah, I'm DEFINITELY not replacing this." This lack of empathy and refusal to rectify the situation was truly disappointing.

To add insult to injury, he proceeded to charge us twice for the inedible steak and failed to bring out the second one we had ordered. This oversight and blatant disregard for our dining experience further compounded our frustration. It was especially distressing for us as my friend is battling cancer and cannot consume anything raw or even slightly undercooked due to their compromised immune system.

However, in an attempt to alleviate their guilt, the waiter offered us a free cheesecake. While this gesture was appreciated, it does not excuse the overall poor service and the initial mistakes made. The Cheesecake Factory has always been known for their exceptional service, and this was the first time in years that I have experienced such a negative encounter.

As someone who values the importance of good service and customer satisfaction, it was disheartening to witness such a deviation from The Cheesecake Factory's usual standards. When dealing with dietary restrictions and health concerns, it is vital for restaurants to prioritize the well-being of their customers.

I sincerely hope that The Cheesecake Factory takes this feedback seriously and addresses the issues that led to this disappointing experience. It is crucial for them to maintain their reputation for exceptional service and ensure that instances like these are not repeated.

Despite this negative encounter, I still recognize that The Cheesecake Factory offers a wide range of delicious menu options, including their renowned cheesecakes. Should they take the necessary steps to improve their service, I may consider giving them another chance in the future.

In conclusion, my recent experience at The Cheesecake Factory was far from satisfactory. The combination of receiving a raw steak, the refusal to replace it, being charged twice, and the subsequent offer of a free cheesecake left me shocked and disappointed. I hope that the restaurant learns from this incident and works towards providing the exceptional service they...