H&M — Local services in Tysons

No surprise that the store only recently is getting bad reviews because of the store manager.

If I could give zero stars, I would. My experience at this store was incredibly upsetting and unprofessional, especially due to the behavior of the store manager, Jeff.

Jeff was loudly yelling at customers near the fitting room, demanding they hang up clothes like we worked for him. He spoke to an elderly woman who clearly didn’t speak English in an aggressive tone, and also scolded two teenagers for not hanging up clothes—even after they apologized. It was embarrassing to witness and created a very uncomfortable atmosphere.

My sister had just made a purchase and realized immediately after paying that the item was too small. She asked to return or exchange it, and not only was she refused, but Jeff got involved and started speaking to us in a rude, threatening, and intimidating manner. He even said he would call security and told us to leave the store. I told him directly that his behavior was unacceptable.

Yes, my sister tossed the shirt out of frustration, but that reaction came after being disrespected and spoken to so harshly. It wasn’t aggressive—just an emotional response to being mistreated.

To make matters worse, all of this happened near the fitting rooms where there are no cameras, which made it feel like he was taking advantage of the lack of oversight. He was also loudly discussing employee schedules in front of other customers—very unprofessional.

On top of everything, the store was a complete mess—clothes all over the place, disorganized racks, and a chaotic fitting room area. The environment overall was unpleasant and poorly managed.

This was one of the worst retail experiences I’ve had. I hope upper management takes this seriously, because no customer should be...

An Employee opened the fitting room curtain while I was changing on April 19th 2025.

I had found two things I wanted to try on and so I went to the fitting room. One of the employees there told me to get into any of the curtained rooms and so I did. After closing the curtain I began undressing to try on a dress when out of nowhere a petite, brunette employee quickly opened the curtain the shut it just as quickly realizing it was occupied. There was no attempt on the employees part to verify if the room was occupied. I was mortified and incredibly embarrassed. I got dressed and rushed out of the dressing room embarrassed demanding to speak to a manager. He promptly asked what happened and which employee had been involved I told him what happened and which employee had been involved which then led to him speaking to her out of sight. He extended sympathies on her behalf but beyond that didn't seem sure what else to do. I asked why couldn't she come out and apologize herself to which he replied if Id like for her to come out and apologize. When she came out to apologize, she did so unprofessionally making excuses and lacking sympathy. I dont feel comfortable shopping at this location and wont be back. I hope management takes the proper measures to make sure this dosent happen to...

If I could give zero stars, I would. The H&M at Tyson’s Corner is a complete disaster — not just in terms of store cleanliness and organization (which is awful), but the customer service is downright appalling. The worst part? The manager, Shantell.

I have never in my life been treated with such blatant disrespect by someone in a management position. When I approached her with a question about an item, instead of assisting me like any decent employee would, she snatched the clothes out of my hands without saying a word. No explanation. No basic courtesy. Just a nasty, entitled attitude like I was wasting her time by existing.

She was aggressive, completely unprofessional, and made it painfully obvious that she has no business being in a customer-facing role. If this is how the manager behaves, it’s no surprise the rest of the store is in total disarray — disheveled merchandise, unfriendly staff, and long lines with no urgency whatsoever.

H&M should be ashamed to have someone like Shantell representing their company. Until she is replaced or retrained in basic human decency, I strongly suggest shopping literally anywhere else at Tyson’s Corner. There are far better places to spend your money where you won’t be treated...