Tory Burch — Local services in Tysons

I'm writing this because it didn't happened one time, I ordered something online and they send me a worn boots which i paid 300 $ for my friend;

when i took it to store(drove 15 minutes) to return it, they said that we can't accept that because it's worn! then i explained that I received this shoes as is, but she said i gotta coordinate with customer service. she gave me a package that i thought that it's return receipt but when i got home, i figured that it's my original receipt with hand written UPS tracking number that she sent to store!

MF, I could do it by myself and get my refund in 15 days! i took it to tore to refund my money earlier, do you think i'm foolish ! her name is Geli. I was not talking with her at all till all of the sudden she jumped front of one of her colleagues to interfere.

Like one of the reviews that i was reading, Tory Burch is a good brand but associate's behavior tell you that they are fake high class brand, that's just good for buying gift for your friend, not to have something for yourself

More interesting part is that, that was their respond to the worn boot that they've sent to me and i gotta wait two weeks because that SH* lady didn't want to do that due to her bad day or something.

Tory burch, I know you don't care about these reviews, but you'll be out of business sooner or later. I bet! you can read other people's reviews.

B.S: 0 * , I gave...

I have a bad experience in this store First of all, I paid $315 for a shoes that is not comfortable at all I am very disappointed and upset. When I saw the shoes in the store display, it has a scratch, I asked the seller does this she’s scratch easily? She said no, I shouldn’t believe her and should not buy it at the first place . I bought this shoes last week and wore it for one time. It got scratched and worn down from one time wear, I went to the store to find a solve of either return or exchange, after waiting for so long for the manager, she came and said their policy doesn’t allow for any return or exchange. I just wasted my money and time. I have shoes from other brands never had this issue. This product is very bad quality and it’s not natural leather, I don’t know it’s overpriced for what??!! The costumer services and policy are awful, I will never be their...

Extremely poor customer service. When asked to use cash or credit, they never mentioned that by paying with cash it would change the return policy where they could only reimburse up to $250 back in cash. We bought a bag for $600 then realized online it was marked down to $300. When we tried to get reimbursed the difference, they told us they could only reimburse up to $250 and tried to get us to buy something else so that they could reimburse us the difference after purchasing something else. The sales lady was also rude telling us that we should be grateful because it was a glitch in the system that the bag was marked down. The very next day it was marked back up to $600. Makes no sense at all. Then the overall company customer service was equally unhelpful just saying that's their policy. Well, it wasn't...