Arhaus — Local services in Tysons

From the beginning ~July 2020 to present, Arhaus has been our number 1 go-to furniture. Modern, contemporary furniture with top-knotch craftsmanship. If you're looking to design your home you're probably looking at the other major frunishing stores (crate&barrel, west elm, pottery barn, RH, etc.). Look no further. Arhaus' quality compared to those other stores can be felt and seen as soon as you walk in.

We originally stepped into the Tyson's corner location (Tyson's 1 mall) before they moved to the new Galleria location. We were walking around with the Carrina table in mind. Why not? It was a work of art we found online and had to see in person. A few staff walked passed us, but when Patti walked by she immediately greeted us and introduced herself immediately. She also recommended that we work with Katie for our interior design. We were not sure of the interior design process but Katie sat us down and got to work! Showing us what our home would look like with the furnitures we were interested. She immediately created a 3D rendering of our space and emailed them to us immediately. I'm sure we had this should and would have been a long processing but Katie did it all in one day. With her recommendation we went with EVERYTHING she picked out. Made a few changes with some color but everything she designed for us was eye catching. We worked with Patti to secure our furniture. She made sure were comfortable with the delivery dates and payment processing. She also gave us a tip about making purchases before closing on our home. Btw, shipping delays is a thing in the pandemic. It's not anything anyone at the store can handle. There are many companies trying to get their shipment and everyday goods into the ports and warehouse. I'm glad Katie and Patti were upfront about that and we knew our expectations. Katie provided the estimated arrival dates and Patti has reminded us throughout the past 6+ months. We've been adding additional items and Patti has been able to help us over the phone and answering all of our emails promptly. I am not sure how you can even knock on their customer service and outreach! We still have more items to deliver (new items we added on recently). I am constantly on their site looking at the amazing furniture to furnish our entire home.

The delivery process has been efficient. They usually call you about 5-6 days out from the first availability date. You'll have the chance to pick that date or something more convenient for you. I must say we had at least 6-7 deliveries and would say 6/7 were very efficient. Don't forget to tip them if for heavy and volume delivery! It's not required but is appreciated. I've had one damage my walls but Arhaus concierge has allowed me to file a claim to receive compensation for it. Lastly, some items may not come super sparkling new. Which is most likely damaged or due to sitting in the warehouse for a while but no need to worry, Arhaus concierge to the rescue! They were able to exchange/ replace a few of our items without a hassle. I've also dealt with their furniture repair service. Those guys were super helpful, especially Chris from the Maryland area. He came and provided detailed information on our Wyller bed. Beautiful bed, but it came damaged. We are waiting on the next steps.

Overall, our expectations have been met and I recommend shopping at Arhaus for all of your home furnishings! I recommend Patti as your sales consultant. She's amazing to work with and will make sure you are happy and satisfied with all of your delivery and furniture.

As of May 2022, I am still satisfied with Arhaus concierge and Patti's customer service. We still have items coming (our house is basically an Arhaus...

Had a lovely Sunday afternoon of furniture shopping at Arhaus at Tyson’s Galleria. Currently in the middle of a major renovation and needed both living/family room furnishings. Had never been inside nor heard of Arhaus Furniture store before in my life. After walking around a few minutes, we were approached by Tim White. Mr. White warmly greeted us and asked what brought us into the store today. We gave the entire rundown to Tim and the rest is history. Tim and Katie (a.k.a - Batman and Robin) totally took the bull by the horns and were never looked back. The next two hours was a total blur of fabrics, swatches and laughter. We not only found a fabulous store to shop for future home decor, but truly enjoyed the experience from beginning to end. Tim was professional, confident and very approachable. Tim took the time to not only show us the behind the curtain details, but was able to explain it in such a way that you felt comfortable with the entire process. Arhaus is a true craftsman experience in the unique style and details that no expense was spared. Katie worked diligently on the laptop taking every possible details of our home layout, and putting it into her design program. As we were sitting kicking around the furniture ideas, Katie had a complete scale model of our rooms with our newly designed furniture. I couldn’t believe my eyes, and this was done with just a few measurements of our home. Long gone are the days of rulers and tape measure hoping everything fits on delivery day. If you’re in need of REAL quality furniture, and a true professional designer experience please check out Tim and Katie at Arhaus in Tyson’s Galleria, you will not...

Beware when ordering online. The return policy is only 14 days.

I live in Texas but work in Mexico City at least two weeks every month. I ordered a sofa online in December from Arhaus while I was in Mexico City. It was close to $2500.

The sofa was delivered in January 2016, and I had to have my niece be at my apartment for me to accept delivery as I was out of the country the entire month of January. When I returned home for a one-week window at the first week of February, I saw the couch in my apartment for the first time and realized it was not going to work for me.

I contacted Arhaus to see about returning it, but they said I was past the 14-day return policy. I explained that I hadf been out of coutry, no one has lived in my apartment and thus even sat on the sofa. I even offered to return for store credit.

They told me I still could not return this sofa even for store credit.

I am extremely disappointed with this company's lax of flexibility.

That week I was back in the U.S. At the beginning of February, I went to a local furniture store, sat down with a decorator there, and ordered about $15,000 worth of furniture (am completely starting from scratch).

It is Arhaus's loss that they would not work with me under the circumstances I had. I was interested in purchasing more from then. But not now. Not ever. Additionally, Arhaus, do you think I will have anything good to say about your company to friends and family...