Xfinity Store by Comcast — Local services in Vero Beach

Reasonable courteous experience in the store. Don't really have a house anymore due to the storm so no point in having equipment. I guess it's not so much of a problem driving to another town to drop off my equipment. I had been a customer of Comcast / Xfinity for over 40 years. I must say since I moved to Florida 20 years ago, I have had a continual growing disappointment with this business and their corporate model for profit. I have personally been a commercial and Marine equipment servicer for 40 years. I would have never expected any customer of mine corporate or private would do business with me if I didn't even have a contact number that they could reach me personally at. However it might be a good thing because while they did have a contact number and you could reach somebody instead of an AI Bot that evidently isn't quite so artificially intelligent. The previous litany list of lies and deceptions leading to loss of previous Services due to constant reshuffling of my Tiers of service, lead to loss of on demand Services culminating in the complete inability to receive information on the streaming app. Evidently that occurred during the last deception adding a new tier and charging me separate for one of the few channels I watch. Prior deception with oh my gosh I'm so sorry how about I give you free internet for a year I'll send you an internet get right out led to a $200 bill which I refused to pay after I returned the equipment which would not work. Before receiving the kit immediately I realized that they had cut me all the way back to a basic tier which I couldn't watch any of the channels that I normally watch at all anymore. After a long argument on the phone they reestablished my upper tiers said they didn't know anything about any internet offer. The business argued all the way down to $10 fee on my bill which they would not wave and told me directly I have to pay something. You would think that during a tornado and hurricane that they might at least lift this so that somebody could have some sort of break from the death and destruction of our reality. Not sure that I would recommend using cable...

This was my 1st visit to Xfinity since the Covid restrictions and had scheduled an appointment. When I arrived I didn't know what to do but saw a gentleman waiting outside the store. Not sure whether you had to wait outside or go inside, so I asked him. That was where the problems began. He had never been either, had an appointment and was already very, very unhappy. As we were speaking 2 store assistants opened the door and invited us in. As I came in & began talking to one, I thought the gentleman had also come in & was being assisted by the other associate but boy was I wrong. Within seconds the man entered extremely upset with them and me because he thought I took his place even as I did try to say he was first. It didn't get out of hand or anything, he was taken care of, I was embarrassed and felt foolish but no big deal. Bottom line, this was all Xfinity's fault. There were very few instructions as to what to expect when you arrived to the store for your appointment. With Covid precautions you don't know if you wait outside or what. They should provide clear directions. After that misunderstanding, I was assisted by a very informative and helpful associate and completed my business quickly. It is beyond difficult to deal with the online platform or the Xfinity phone system to make any useful changes. I always end up talking to the wrong dept, having to call back numerous times because the phone system misunderstands my problem and there are certain things you can't do online. The online service won't tell you about any plans that cost less than what your paying now. I discovered that today when I tried to change the search filter. I was very satisfied with the help I received at the store. Ended up turning in equipment, as I originally wanted, changed plans and saved a ton of money in the process. Even got an incredible upgrade to our internet speed for only $4 all thanks to this associate. Thank you! One last thought: get mad at Xfinity, not the people at the...

Again cant buy a phone in store, but can online, so what is the difference and why must it be such a headache just for someone on the plan to buy a phone at the store!!!????? Im about to leave xfinity mobile if this keeps up!!! Its inconvenient and the absolute worst policy from any mobile services!!!! Why do I need to leave work to go so my husband can buy a phone???!!! How about xfinity pay me for the hour I missed at work to buy a phone!!!! Going to lose customers over this stupid policy!!!!!!! Worst customer service ever!!!! Authorized manager told can not purchase a phone. Phone was being paid in full!! Called five different customer service representatives and all told me authorized manager is allowed to make purchases and it's also posted on website that authorized manager of account can make purchases. Called again to xfinity due to assistant manager saying new policy asked them about this new policy and was told that policy doesn't exist never heard of it. Again that authorized manager can make purchases. That primary didn't need to be present. So either assist manager is lying or he hasn't a clue what is going on and needs to go back to training. Also the attitude from the lady who my family started with and again had when I returned so my family could make the purchase was horrible rude and snotty!!! Not at all happy and am also filing a formal complaint as well!!!!!!! Someone better learn and get their ducks in a row on...