Ashley Store — Local services in Violet Township

If you don't want to read my full review, here is the short version. Customer service in the store was great. Delivery, and the 1800 customer care was awful. Damaged furniture and rude people on the service line.

We had used Ashley in the past to buy some dining room furniture and had a good experience with them so we decided to go back and order bedroom furniture, a new kitchen table and some living room furniture. The person who worked with us at the store was courteous and helped us with our needs. They price matched everything with their online store so we got the best possible price. That's where the good ends. As we were checking out there was a couple talking to the manager about their numerous problems with the delivery of their furniture. I should have saw the signs then.

To preface, we bought this furniture in February and finally received the last piece in August. When we ordered it was promised to us that our furniture would be delivered in two orders. First, the bedroom furniture and table in March, and second the living room furniture in April.

When we received the first order our bed was not on it and the table that we received had multiple dings and dents. When my wife enquired as to where the bed was, the driver said it was too banged up to deliver to us so he didn't put it on the truck. He said we would have to call customer care to sort it out. We are a little mad but let it go.

We call customer care about the table and bed, they state they can give us our bed and replacement table in our next order in April.

Covid happens and all orders are put on hold because of the lockdown. We understand, no problem.

We get a call late April from customer care that they can deliver the remainder of the furniture to my garage, but no replacement table until the lockdown is lifted.

We get the furniture, all in boxes and I have to assemble the furniture myself, Ikea style. Since my wife is pregnant I have to haul the king bed furniture up the stairs myself. I get it up there and open up the headboard. and behold... its the wrong headboard. We call up customer care and find out when the order was initially placed, the wrong headboard was added. After some negotiations they tell us that they can deliver the correct headboard the following week and take the bad one. I thought this sounded too good to be true because of the lockdown but I said OK.

Next week comes around and no one shows. We call customer care yet again and they say "oh no we can't do an exchange because of Covid, whoever told you previously was wrong. We will contact you when the lockdown is over." We are absolutely furious at this point, so for the next 3 months we had to have boxes of king size furniture sitting in our house because of their constant mistakes.

Finally in August we get our correct furniture and guess what. It's dinged and damaged. Also the delivery guy pointed out that the dresser was missing its feet. Something we missed at the time of the first delivery. At this point we just don't care, and we will just live with the dented furniture. We both understand that things were delayed due to Covid, but the quality in delivery and customer care was not acceptable. The people on the customer care line were just downright rude to us over the phone most of the time. So consider this when you go into the store to buy your furniture from Ashley.

I will give the people working in the store a solid thumbs up. They were always professional and courteous. The furniture that is not damaged looks nice, but I got a very clear insight that I paid for essentially fancy Ikea furniture. This will be my last experience with...

This store and its employees are fantastic. I will recommend all my friends and family to visit this one in Reynoldsburg over any other furniture store. We were visiting the Polaris store and fell in love with a bedroom set. We are a younger couple only 19 and 21 so we had that against us already. The salesman you could tell was very unenthusiastic about talking to us, kinda talking down to us in a way. He introduced himself, we said thank you and we would like to walk around and look at anything and will come find you if we had any questions or were interested in purchasing. Well he would not stop bothering us and talking to us like we didn’t know anything. He would also not stop trying to push this bedroom set on us just because he knew it was the only one in stock even though we didn’t like it and told him that. He wanted the quick sell. We did end up finding him when we were done looking just to ask when everything would be in. He said everything wouldn’t be in till October, it is now the middle of August which sucks but I get it with everything going on right now and we’re are not desperate for the new furniture. He tried selling us a spill protection warranty that we didn’t need on wood furniture. Said “if a perfume or cologne bottle breaks and you can’t get the smell out, we have a company that comes out and cleans it for you”. And that’s when we both had enough. We said we are going to go to dinner and will think about it before making a big purchase. We got in the car and both agreed we wanted the furniture just not from this store. So with 30 minutes till the store closes we decided to drive to our closer one in Reynoldsburg. We got there with 5 minutes till they closed. The manager of the store Bartt greeted us with open arms. Didn’t say the store was about to close, didn’t talk down to us. He treated us like anyone would want to be treated. So we both agreed we would get the furniture through him. Ended up telling him the story about what happened and why we were there. Bartt helped us with no problems and a no pressure. Didn’t try up selling us on anything. Told us we didn’t need the spill protection. Even helped us pick out a mattress and the best delivery options. So with no problems at all helped us pick out the financing that would fit us and got everything ordered. I wanna thank Bartt and his associates for being so kind and helping us even though you were about to close. He stayed and hour later after the store closed to help us. This was a much better experience and will definitely recommend anyone...

Came in today to replace a cooling mattress protector for our sealy cooling bed. We’ve had our current mattress protector for a few years and thought it was time to replace it. When we walked in was greeted by an associate and we explained we were looking for a new protector for our mattress. We already knew the brand we wanted and exactly which one we were getting. When we found the mattress protectors nothing was priced or had prices shown, associate had a difficult time getting us a price for the one we wanted. 5 mins later she comes back and says it’s 249$, but the price online was different then in store. So we passed on it and walked around the store looking at other bedroom furniture. About 5 mins later the associate who had spoken with us said hey the protector you were looking at is actually 109$ so cool great we’ll get it. So we get up to the register to buy it and something’s wrong. two associates are speaking to each other and something was wrong again with the price or the associate entered the sku number and the price wasn’t 109$. So INSTEAD of saying to us hey this isn’t the price I told you it was, I got the skus wrong or mixed up they took it upon themselves to go and get a whole different mattress protector from the back and replace the specific one we came into the store to buy WITHOUT EVEN ASKING US! NOT ONE WORD WAS SPOKEN TO US they Just switched it out and thought that was okay?!? Now as the associate walked away with our protector we came into buy my wife said “I don’t want this one, I want that one” the associate just kept walking away with it, and the associate ringing us out just kept ringing us out for a whole different item THAT WE DIDNT ASK FOR OR EVEN WANTED! At that point we just walked out….

We’ve always bought from Ashley, we have their store card, our whole house is furnished with Ashley product. BUT THE CUSTOMER SERVICE IS GOD AWFUL. I think I’m done with Ashley...