Kohl's — Local services in Walker

I had a very very important event on short notice, went in, found the full suit I needed and asked that it be held until the following day, they held it for me and I picked it up.

The event I was attending was a very emotional one as I would be a room filled with men and women... and sadly some Gold Star Families who had fought to build the legacy I fought later to preserve, I have never bought a suit of my own, the last one I wore was adorned with ribbons, badges and awards. The process was absolutely seemless, and I had the best experience possible from one of the customer service ladies (I wish I could remember her name, but if the manager asked im sure she would remember me).

I am a veteran and that was aparent to her as she did ask about the event, I explained it was for the 101st Airborne Reunion, to which she thanked me for my service and found all the discounts she could find that applied to me, price tag started around $450 for everything, but by the end I walked out for around $250 with everything.

Stellar service there, I appreciate everything they did for me, I was just a guy doing a job, but that reminded me that there are good people out there, and what was a stressful Reunion for me, was made easier due to the patience and stellar customer service of a complete stranger.

Thank you so much, I will be returning for the rest of my suit collection to this location specifically.

Respectfully Ben Wilson.

DOS Monday August 1, 2022 approximately...

Just returned from shopping here and had a less than pleasant experience When I got to the checkout I was the only one in line with one item to purchase The clerk abruptly said I’ll be right back and left until I wondered if she really was coming back When she did return she proceeded to distribute green bags to other checkout stations instead of simply ringing up my one item and then finishing her tasks It was then that she offered me a half hearted sorry attempting to offer me a litany of excuses on why I was receiving such terrible customer service At the end of the transaction she thrust my receipt at me Maybe this individual needs a reminder about the meaning of customer service Here’s a hint it’s the word customer not deal with the store Unfortunately this isn’t an aberration at this location but more the norm with many of their employees and it has only gotten worse over time Edit-9-8-23 I have posted about this before but it definitely bears repeating I used to love shopping here and did frequently but over the last few years it has been less & less of a positive experience Every time I go to the checkout and they ask me if I want to open a credit card or about rewards program and I decline they badger me & badger me until I get irritated & have to say no in a more forceful way They get defensive & start acting rude becoming clipped in tone Its gotten to where I hate hate hate going here which is a shame because I do like...

What horrible service. All the time. Black Friday my wife and I went out and bought a PS4 bundle through them for our kids for Christmas, come christmas day they open it and we had to set it aside for them as the next day they had to go to their dad's, well they come home and we get it set up for them, that's when the issues start, well I call Kohls I explain to them that it was a gift and it hasn't worked since they got home and got to try it and they tell me well we are sorry but there is only a 30 day return policy on Premium electronics. Absolutely ridiculous how they can turn away a customer like that, so word of advice don't buy premium electronics from them. It doesn't end their though, we bought our son a Hot Wheels electric scooter from Kohls as well and that as well does not work at all. Called Kohls about that and of course it's not in stock so they told us we have to check weekly and it's on us to see when it comes in. I am to the point with Kohls where even with clothes I'd rather go purchase them as well anywhere else. Extremely disappointed in their...