HCA Houston Healthcare Clear Lake — Local services in Webster

On the morning of December 11th, 2024, I underwent surgery to remove a lipoma from my lower right abdomen, under the care of Dr. In-Soo Yo. The procedure went well and I was discharged home later that morning. Due to a history of post-surgical hematomas, Dr. Yo installed a drain port to help prevent a possible hematoma. In the early afternoon, I discovered that I was bleeding a fair bit from around the port. I called Dr. Yo’s nurse line and the initial instructions were to monitor it until the next morning and come in if it wasn’t better. After another few hours of unchanged bleeding, I called again. This time, the nurse recommended I go into the ER at HCA Clear Lake.

My wife brought me there, and we arrived around 5:15pm on the 11th. After around 50 minutes in the waiting room, one of the head nurses brought me back to a room that had opened up as I had been waiting a while and was bleeding. My vitals were taken and some blood was drawn for labs, and I was told they were contacting Dr. Yo to see what he would like to do. The ER was busy, and I was stable, so I wasn’t given much attention. I was told that I would be admitted, but that they had no beds available. This was around 8pm. After a few hours, my bed was moved to the hallway as they needed the room. Several hours after that, my bed was moved to another part of the hallway where I was around the corner from the nurse who was assigned to me. She walked over when I had been there for around 90 minutes and asked how long I had been there. At this point, I had been in the ER for roughly 5 hours and I think I had been checked in on once after my initial triage.

My bed was not plugged in so I couldn’t change the angle, and I did not have a call button for a nurse. I proceeded to spend the night in the hallway. Throughout this time period, I had to keep track of when I was supposed to take my post operative pain medications and ask the nurse for permission and water. After my dose around midnight, I had a strong reaction due to having no food for the past 12 hours. I felt like I was going to pass out and I was sweating and nauseated. I called several times for a nurse but no one answered. Thankfully the symptoms passed, but as I was not hooked up to any monitoring equipment, if I had actually been in imminent danger I’m not sure anyone would have even been aware.

After a night of restless sleep, my new nurse came by at shift change and I was able to get some ice chips. I had been very thirsty all night from having no drinks for ~19 hours and having been bleeding for a good portion of that time. IV hydration was also never offered or administered. Finally, around mid-morning, Dr. Yo came by to see me. After a brief lookover, he decided I just needed a different method of dressing the wound and I could be discharged. He informed me that he did not know I was there until the morning of the 12th. Around 30 minutes later a Dr. came by to process my admission, and I had to inform her that Dr. Yo was discharging me. Around an hour later I was finally discharged.

I was in the ER a total of 16 hours. In that time, I had two sets of blood drawn and one CT scan done. I had two cups of ice chips. I was not allowed to eat as they were waiting to see if I needed a procedure done, but they didn’t even contact my surgeon until the morning, so I was needlessly denied food and water before midnight. Throughout the experience, the nurses were basically non-existant for me. I understand that I was stable, but I still would have expected occasional check-ins. The lack of a nurse call button and lack of response to my distress at midnight was completely unacceptable. The fact that Dr. Yo didn’t know I was there despite his nurse line telling me to come in and the ER staff telling me they had reached out to him was unacceptable. The minimal service and lack of attention was unacceptable. Overall, this experience was extremely negative and I can’t fathom using your facility for...

I highly recommend Houston Methodist Clearlake over this hospital but my insurance didn’t cover. I’m traumatized from this place! I just had open heart surgery to have a Myxoma removed from my left atrium of my heart. When transferred to ICU care the nurses were extremely rude and treated me as if I was in boot camp and when one of the nurses went to take out my port in my neck she said I needed to lay you back and I said ok, once she started laying the bed back I started to have some serious pain in my chest and I told her to wait a second to let me catch my breath she told me pretty much to suck it up it’s part of the boot camp. I was in the HCA heart tower day 3 I was transferred to a hospital room on the 3rd floor. The room was old and disgusting, NO TV the whole 7 days and no one cared to send someone to fix it, the nurses were SO rude and unprofessional, I had the worst experience with one of them to the point of wanting to walk out, mind you my chest had been cut open the nurse came in around 7am for shift change and it was time for my pain meds my new day nurse never brought me my meds again until 11 am she said she had other priorities the another patient was in distress mind you I understand but so was I in serious pain because pain management is the key. Almost noon rolls around she brings in my meds and I’m watching her in the corner of my eye she seemed really shaky and figity she dropped my meds on the FLOOR and I heard her say I’ll replace these, well she didn’t she brought all the pills plus the ones she dropped and handed them to me, I said so you just contaminated all my meds with the ones you dropped on the floor and you expect a open heart surgery patient to take meds off a hospital floor? She says well I guess your right, she walks out pissed off and comes back and gave me my medicine and I told her to get out of my room and not to come back in here, my blood pressure went up and I was furious, I called for the head nurse to report her and she told me to take a walk downstairs for some fresh air and cool off. My daughter showed up because I called her before I totally lost my shit. Me and my daughter started walking to the elevator and that nurse corners me and her and says I ain’t going nowhere I told her to back off if you know what’s best for you, her boss the lead nurse was sitting at the desk and said to her that I said she could. She has permission by me. She rolled her eyes and gave me a go to hell look. They got me a new nurse and I asked to be released from that hospital because I’d had enough trauma and stress. And now let’s talk about the food, it was disgusting, I would not eat it or someone would bring me food. Never got what I ordered, not fresh. Always cold, meat was rubber, just all around nasty. The coffee area with microwave was dirty and nasty. So needless to say I had the worst experience of a traumatic surgery of my life!!!!!! The nurse Mariah also when I asked to please take one of my IV out that was causing so much pain and swollen she proceeded to squeeze it asking me if it hurt, I almost flipped a lid, she flushed it and the proceeded to take it out, one of the sweet nurse techs was watching her. When she pulled it out she didn’t cover it and blood started going everywhere, the tech was like oh my god and got something quick to cover the hole, all the while the nurse walked out. VERY UNPROFESSIONAL!!!!!!!!...

Mommas please read reviews and make an informed decision on whether you want to deliver your baby at this hospital. Keep in mind I took labor and delivery classes and a hospital tour here to be as prepared as one can be to deliver a baby.

I can only share my experience, I am a first time mom who delivered my baby girl here. I arrived to the hospital at 12:30 in the afternoon with contractions. I was checked into Ob Triage because that is were they determine if you are actually in labor. A nurse checked me in and shortly after the doctor on call in OB Triage determined I was in fact, in labor. After they informed me I asked when I was going to be moved to a labor and delivery room and all they could tell me was “I DONT KNOW”. All labor and delivery rooms were full at the time and all I could do was wait. However, the problem with waiting in OB triage is that they will not give you the epidural. They can ONLY give it to you in a labor and delivery room which were all full. I spent the next 6 hours dialating with no pain medicine because I refused the pain medicine options they gave me because of the risks to my baby girl. I asked constantly when a room would be free and all I got was “I DONT KNOW. WE CANNOT GIVE YOU A TIME. YOU ARE THE NEXT MOM GETTING A ROOM.” “The mom next yo you will be taken to the next available room then you will be next.” As I was waiting in fear of the unknown I could hear the employees saying how this hospital is horrible. That nothing has changed since he started working there many many years ago. It was horrible then and it’s even worse now. All these comments added to my fear. The fact that the employees acknowledged that the hospital system was a joke made me realize I was not safe. Then the nurse that gave me the IV told me there was a real possibility I would deliver in OB Triage with the general doctor on call, to highly consider getting whatever pain medicine I could get. At last after spending 6 hours waiting in pain I was finally wheeled into a labor room. The first thing I saw as I was being wheeled in was blood all over the floor and bed that wasn’t mine. Meaning someone had just delivered a baby and I was going to be delivering in the same room that’s contaminated with their blood. The bacteria and diseases that can be spread, you would think they would take this more serious given it is a hospital. As I was being wheeled into the bed a nurse yells “that’s a post partum bed not a delivery bed.” Then they have to move switch the beds. Luckily they bring a clean bed however the blood from the previous momma under the bed on the floor is still there. Shortly after my baby girl made her arrival. The nurses were great I DO NOT blame any nurse. They were all very kind and attentive I blame the hospital for not being prepared for us mommas. They failed me and many mommas from what I have read. It is truly a shame. I thank God my baby girl and I are healthy but I will never...