AP House Los Angeles — Local services in West Hollywood

My wife and I have been horology enthusiasts for over two decades, and we've had the pleasure of experiencing many luxury watch brands and boutiques around the world. However, working with Ebony at Audemars Piguet has been truly exceptional, standing out as one of the top experiences we've ever had.

We first met Ebony in 2020, walking into the Beverly Hills boutique without an appointment. From the moment we were greeted, we felt a connection. Ebony’s warmth, positive energy, and passion for the brand were apparent from the start. She took the time to sit with us, discuss the latest movements, and share her experiences visiting the original AP location in Le Brassus, Switzerland. That visit left us excited not just about the brand, but also about the relationship we were beginning to build with Ebony.

One of the most memorable moments was when we picked up our first Audemars Piguet piece. With small children in tow, we were concerned about the experience, but Ebony didn’t skip a beat. She made our kids feel welcome and comfortable, while still delivering a magical experience for my wife and me. It’s moments like these that truly set her apart.

Ebony’s attentiveness is unmatched. While we may forget pieces from our wish list, she never does. Just recently, she reminded me of a piece I had mentioned over a year ago, down to the date we discussed it. My wife and I always feel seen, understood, and genuinely cared for.

Her dedication and knowledge have deepened our connection to Audemars Piguet. After a few years of working with her, we took her advice and visited Le Brassus, stayed at Hotel Des Horlogers, and completed the master class on Royal Oak assembly and finishing. It was an unforgettable trip, and one we likely wouldn’t have taken without her guidance.

Her communication style is warm, celebratory, and highly attentive. Every visit to AP House feels personal and meaningful. Through Ebony, we've also been introduced to other members of the AP team, like watchmaker Rap who always takes the time explain the intricacies of each piece. These connections have really enriched our appreciation for the brand’s history and future.

In a world where luxury experiences can sometimes feel transactional, Ebony has made every interaction special, ensuring that our journey with Audemars Piguet is always one to remember. Thank you Ebony, Audemars Piguet and AP House for providing a consistent incredible experience with...

My relationship with Audemars Piguet began nearly 10 years ago when I acquired my first timepiece from the Westime boutique on Rodeo Drive. Over time, I continued to add to my collection with pieces from Westime and other authorized dealers in Las Vegas. I was eager to continue building my relationship with the brand, but as the years went on, circumstances seemed to work against me. By the end of 2019, watch prices skyrocketed, demand surged, and availability became increasingly limited. The authorized dealers, unfortunately, were less forthcoming in offering support. I truly believed that my connection with the brand had come to an end, and I felt it was impossible to ever acquire another piece.

Then, in 2024, I had the fortune of bringing one of my timepieces to the AP House for service. From the moment I walked in, I felt a warmth and welcome from Zoe and Christen, who promptly assisted me with the service. But it was when I had the chance to meet Alis that things took a wonderful turn. I shared my journey and frustrations with her, and our conversation was truly a breath of fresh air. Surrounded by the stunning environment at the AP House, I felt a sense of comfort I hadn’t felt in years. Alis exuded professionalism, passion, and enthusiasm for the brand, which instantly reignited that special connection I had lost when the brand was still largely handled by independent dealers.

Not only did Alis make me feel heard and understood, but she also took the time to discuss potential pieces I might be interested in and try on pieces. What struck me most was that she remembered that my birthday was approaching, and when I returned to pick up my serviced piece, I was pleasantly surprised to find that she had secured the Offshore we had talked about months earlier.

Alis is the reason I’m excited to restart my journey with Audemars Piguet. Her dedication and care made all the difference.  Thank you, Alis, and to the entire AP House family, for making this experience so memorable and for reminding me of what makes Audemars Piguet truly...

I had the pleasure of working with Aspen during my visit to AP house in Beverly Hills, and I couldn't have asked for a better experience. Aspen not only showed me the stunning new AP house in Beverly Hills but also went above and beyond by allowing me to try on various Royal Oak watches.

Aspen's knowledge and enthusiasm for Audemars Piguet watches were evident from the moment we started our tour. Their attention to detail and willingness to answer all my questions made the visit truly informative and enjoyable. I felt like I was in the hands of a true expert.

Trying on different Royal Oak watches was a highlight of the visit. Aspen patiently guided me through the various models, explaining their unique features and helping me find the perfect fit. It was a personalized experience that I will always remember.

In addition to their expertise, Aspen's professionalism and friendliness made the entire process comfortable and welcoming. They made sure I felt valued as a customer and took the time to ensure I had all the information I needed to make an informed decision.

Overall, my experience with Aspen at the AP house in Beverly Hills was exceptional. I left with not only a greater appreciation for Audemars Piguet watches but also a newfound respect for the brand's dedication to quality and craftsmanship. Aspen's hospitality and knowledge set a high standard for customer service, and I would highly recommend them to anyone looking to explore the world of...