ALO — Local services in West Palm Beach

I never thought I'd have to write something like this as someone who shop at alo religiously, but as a mother, I’m heartbroken and deeply disturbed by what my son experienced at this ALO location In city place.

On the evening of July 15th, he came in alone, genuinely excited to pick out outfits for the new school year. He walked in with hope and left feeling dehumanized. Not once was he greeted. Not once was he asked if he needed help.

Instead, he was stared at like a threat. he was aware that he was watched closely by a brunette staff member who never spoke a word to him. Just silence and suspicion.

He's a teenage boy. A Black teenage boy. And he was made to feel like he didn’t belong, like he was being judged before he even had a chance to speak. That kind of treatment doesn’t just hurt, it stays with you. It teaches young Black kids that no matter how kind, respectful, or well-meaning they are, they’ll always be seen as less-than in some spaces.

Is that really what ALO stands for? We shop here because we appreciate the brand and what it claims to represent. But it’s hard to believe in mindfulness and wellness when your staff makes customers feel so small and unwelcome. Black people deserve better. We deserve to shop without fear or shame, just like anyone else.

I hope this is read with the seriousness it deserves. This wasn't just poor customer service, it was racial profiling. And...

i'm not one to write reviews but this was easily the worst customer service and brand i had to deal with. I went to pick up my online order and i was 3 mins early before doors opened, totally my fault so i went to grab a coffee next door. Came back at 11:05 and the doors were locked, and inside i saw the staff sitting around on another laughing and talking. I figured you know what i need to run another errand ill come back. I came back at 11:30 doors were still locked, they were sitting inside and saw us and other guests and started laughing. we were all so shocked. one of the guest that were waiting tried calling the store and we saw them inside and on purpose not answer. we knocked on the door and they just laughed. We really didn't know what to do, more people started coming trying to get in and no one was let in, with no explanation. The worst service and customer service was just as bad on the phone. i really needed my order urgently, hence why i did in store pickup and had my email that said order was ready. Literally the worst company will never shop here again! there are much better...

SAVE YOURSELVES. such weird people, like actually. Went to pickup my order and they would let anyone into the store ( Sundays opens at 11am, ( I got there at 11:15). I called to see if they were open and they looked at me and a couple of the other people waiting outside and refused to answer the phone. One of the older ladies that was waiting to go in knocked on the door to ask if they were not open today and they wouldn't come to open the door. I left and said you know what no i need my stuff and walked back also hoping they were now open and they were still closed. the lady that was waiting before me said they kept turnin and laughing at us which made me so uncomfortable. Its not like the stuff is cheap, i spent over $300 to be laughed at? no offense but this is a horrible image for the brand and how they treat clients. Not worth spending with a company who laughs at there customers for no reason and doesnt follow there...