Paper Source — Local services in Westport

I literally just left the Paper Source in downtown Westport and I will never go back which is unfortunate because I adore their store. The last time I was there about 1 week ago I had my 1 1/2 year old son walking around the store while I shopped. Everyone was very friendly and helpful. One male employee helped me find a specific size envelope I was looking for.

Well when I returned home later that day I realized that I had purchased their flat cards instead of envelopes. Today I returned to purchase a few more gifts and to return the flat cards. I had the receipt with me and although I had opened the cards thinking they were envelopes the cards themselves were in perfect condition.

The woman ( I am assuming a store manager) refused to take back the cards because there was some crud (it was in my son's diaper bag) on the outside PLASTIC part of the package. This could have easily been wiped clean.

I am not concerned about the $5+ dollars I lost. What makes me extremely disappointed is the fact that the employees who worked there the first time I was there that were extremely nice and sympathetic to the fact that I had a wild toddler (who was very well behaved by the way!) was this time telling him to NOT touch anything and to keep an eye on him. Like he even understands what you are saying. He is 1 1/2 years old. They were making it extremely stressful to shop while micromanaging my son expecting him to act like an adult. Maybe because their manager was there? I don't know. Regardless, they were rude.

The fact that with a receipt in hand, and the item itself in perfect condition they refused to take it back. Seriously? Because of some smudges on the plastic wrapper?

I am a business owner who works with high end customers and I understand good customer service. This was NOT good customer service. Any parents with toddlers thinking about going to Paper Source in Westport I recommend finding a different store. I will not be returning. You aren't a china shop, you are a paper and gift store with lots of fun and bright color items decorating your space. Children love your store and to put pressure on parents telling them not to touch anything while shopping...

Literally just walked out of the store without making a single purchase. Managers if you care, see who was working at 10:20 on Monday August 14th. No one greeted me at the store when I entered. I went and and asked a question about the handmade papers and it seemed to be inconvenient to want to help me. When I found what I thought would be a possibility, I went to the same sales person for assistance. She was busy writing some things down at the counter and I continued to wait until I decided she was just plain ignoring me. Though I love Paper Source products, I doubt I will be back, at least to this...

Rude manager. Seemed so bothered and irritated with simple questions. When I have entered the store on a few occasions very excited about planning an event, I have gotten shot down and left feeling angry with such negative behavior. As much as I try to support retail stores, I will avoid this place at all costs and go elsewhere or online. This by far the worst Paper Source that I...