Serena & Lily Westport — Local services in Westport

Ally is by far the most impressive sales associate I've ever worked with. Her attention to detail and thoughtfulness when following up on everything discussed is unmatched. She is able to multi-task so well while also somehow managing to give 100% care and full attention to the multiple people and tasks in need of her assistance. She will be the first to say that every associate working at that store is fantastic, and although I agree that they are all great- Ally is next level and I couldn't recommend working with her more highly.

That being said, each and every experience at this store has been incredible. The women working at Serena and Lily Westport are always exceptionally friendly and kind while consistently offering service above and beyond expectations. The beautiful store offers so much design inspiration and the team working there answers every question and helps guide you to make the perfect decision for your home and personal taste. 100% recommend shopping in store or calling the store rather than online, they offer so much more and help with each and every step...

I ordered and installed the "Goodman Pendant" 6 months ago in the Brass finish. Since then they continue to advertise them on the website but they are "discontinued" and only now come in white. Warning!!! DO NOT order anything with a brass finish anywhere on the fixture, it WILL tarnish, just from oxidation and natural occurrence with the air which they don't warn you against. I have tried to "clean" it and anything I use makes it worse and they look horrible in my new kitchen. Serena and Lily will not exchange the light fixtures for different ones or another color because they are "discontinued" in brass. Well guess what, they are discontinued because so many people I'm sure had the same problem. Horrible customer service. Just spent $3k on lights that I had for 6 months now. All they offered was a 15% discount on future purchase of lights again. Not a chance. They just lost a...

I want to highlight the exceptional service I received from Kyla Allen, a Design Advisor at Serena & Lily's Westport, CT store. Kyla worked closely with me to furnish my new condominium in Highland Beach, Florida - from nearly 1,300 miles away.

We collaborated on designing various rooms- tackling many decisions along the way. She introduced me to rugs and furniture I might never have explored on my own, helping me create spaces aligned with my desired style. I posted three pictures of spaces in the condo, and will post an additional one of the kitchen once the Belgian Club Loveseat and two Copa chairs arrive.

Beyond her design expertise, Kyla was highly professional and diligent in following up on multiple orders, ensuring everything went smoothly from start to finish.

I highly recommend working with Kyla - her talent, professionalism, and dedication are truly...