Zippy's Bikes — Local services in Wildwood

Zippy’s Complaint

In November/ December we purchased approximately $2500 in bicycles. For our second home in Wildwood, New Jersey .The bikes are super expensive , but Zippy’s guarantees yearly service on the bike, so we paid the exorbitant cost. Our oldest son (17) is a triathlete, so he needed a very expensive bike. Our daughter’s (15) bike was brand new but not a competitive bike. Our youngest son got a used bike, it was a Corona bike with cool lettering all over it. Because we spent so much money , Zippy’s put a service sticker on that bike . The new bikes already had service stickers. The kids were super excited to ride their bikes in the Spring. Unfortunately, in the Spring, we were quarantined at her our primary residence in New York. All businesses all around the country were closed and stay at home orders were in place. Therefore, we did not get back to our beach house until late May. At that time our children got to test out their new bikes . My youngest son and I run and ride the boardwalk everyday. My youngest son’s (13) bike had the chain come off of it. He was forced to walk the bike all the way home (nearly two miles). We brought the bike back to Zippy’s, it took a couple of days, they gave the bike back. Again the chain came off , and he was forced to walk the bike miles back to our home. We brought the bike back to Zippy’s, they said it needed a new rim, so we had to purchase a $70 tire. Guess what, the chain came off again, it was at least 3 times that we brought the bike in to be fixed, at least 3 times , he had to walk 2 miles home. We called Zippy’s , we spoke to Lisa , Aaron, and Stacy, we said this isn’t working. We were not going to keep putting our 13 year old son on a bike that was defective. We suggested returning the bike or getting some sort of credit from the $330 dollars we spent on the bike ( we would give it to them for parts) and buy a new bike from Zippy’s. After I made that suggestion, no one would return my calls, not Lisa, not Stacey, not Aaron. There was zero contact from the owner . We finally brought the bike down to see what we could work out that would be mutually acceptable to both us and Zippy’s. They were nasty, disrespectful and unwilling to do anything to meet us half way. At one point the owner put his hands on me , shoving me to get out of the store . He was screaming and yelling. He said he would call the cops. We weren’t scared , we said , Please do, because what you just did is legally called a Simple Assault. They had our bike in the store. When the police arrived they said they would not take care of the Corona bike or do the yearly services in the future. Officer Musick and the other officers on scene clearly knew we were not upset or hysterical. They saw the complete unwillingness to meet us half way or to honor our bill of sale with yearly service and a defective bike. We would like all bikes returned to Zippy’s. They are unprofessional, and sold us a defective bike. We want our bikes to be safe for our 3 children ; clearly that is not an option.

Sent...

After an exhaustive search, we finally found the exact bike I needed in my size at this store. Being out of state, we called to confirm everything directly. Stood in contact both Saturday and Monday (is closed on Sundays), confirmed the order over the phone, payment was taken, and we were assured it would ship out ASAP. We even learned we beat another buyer by just minutes—only reinforcing that timing mattered.

Then on Tuesday, when *we had to follow up for tracking information, we were casually told the bike had been sold “by mistake.” No proactive outreach, just a token apology that trivialized the gravity of the situation. A complete reversal of what was supposedly a done deal.

We were left stunned by the level of carelessness. The entire situation reeks of either total incompetence or dishonesty. It did feel like they slipped up on their own lie, as it was hard not to suspect they chose the easier in-person sale instead, just to avoid the hassle of shipping. Whether it was a lie or just negligence, either way it reflects horribly on their operations.

We did everything right on our end. For a business that’s supposedly been around this long, this was an embarrassing fumble and a waste of our time. Truly disappointing. We expected better. Would not...

They were very helpful to sell me a bike but when I went to pick it up it was like I was bothering them. First they couldn't find the bike when the owner told them where it was I kidding with him asked to he did a good job per servicing the bike. He being nasty said it was ready when you bought it. I wanted them to check the bike out as I don't live in the area plus I didn't have a bike rack with me. Then being check out I noticed a $30.00 COVID-19 Shipping Fee..I purchased and picked up the bike there at his store. I think it was a RIP OFF and asked the owner to wave it and he said NO as he had to pay extra for shipping which is a crock. I called UPS and they said there was no extra service fee added on any shipping. So being as we all know there are no bikes around I paid it. If there had been any bikes around I would have walked out and went somewhere else. So if you want to be ripped off and pay an extra fee shop here. YES YOU READ IT A COVID-19 SERVICE FEE $30.00 Yep someone else ripping off the consumer during this COVID-19 time. Plus the owner should set an example to his employees on...