Ashley Store — Local services in Wilkes-Barre Township

(Updated March 28th 2023) I first ordered my reclining couch 0n 5-21-2021 by walking in the Ashley furniture home store at Wilkes-Barre Pennsylvania. Below are the reasons why I do not like Ashley furniture, protect all (third party protection warranty), Wilkes-Barre PA location, and regional supervising company (country junction).

The store itself does not have a supply stock on hand and they will not sell display items. All items have to be special ordered and delivered directly from their Warehouse to your residency. However first it has to come from Vietnam since it's made there. So expect to wait a very long time for delivery just to their own warehouse. On the order paperwork they do not give you a estimated delivery for that particular reason. It took 4 months to receive my 1st reclining couch. I had to do all the contacting and scheduling by myself with the warehouse for delivery due to the lack of communication/cooperation from Ashley furniture/Country Junction. It seems that you don't exist anymore once the sell has been finalized.

The Quality of the Ashley furniture products are NOT good compared to their competitors and they have a tendency to over exaggerate the quality of their products as well as overprice their products. It's been 2 years since I've owned this reclining couch. It is already breaking down from normal wear / tear. I have purchased furniture from Walmart or Amazon before for a cheaper price that is better quality and has lasted longer compared to the normal wear/tear of Ashley furniture products. The 2nd & 3rd Replacement couches I received came with manufactured defects upon delivery.

5-year protection/repair program is nothing but a major headache. They have a 3rd party company called Protect All which handles the protection/repair program. It is a long (at least 1 month), complicated, and extensive process to get your furniture fixed, replaced , or refunded. The (1st) thing you have to do is call the Ashley homestore where you ordered it from so they can tell you it's not their problem even though they finalized the sale. The privately owned store then provides the phone number to call for the regional supervisory company (Country Junction). The regional supervisory company (Country Junction) tells you to contact Protect All since they don't handle the protection warranties. Once you contact Protect All you have to file a claim and provide them with all the information they need up to and including but not limited to product serial numbers, invoicing number, your contact information, and pictures of product damage. Protect All then (2nd) requires a furniture repair service to come into your home so they can estimate the damage which you have to do all the contacting and scheduling just to get an appointment (due to lack of communication and cooperation from Protect All). If it is determined that it cannot be repaired. Then (3rd) at Protect All own discretion only after approval they might replace only the broken section, the whole product, or offer a full refund of the original purchase price you paid at time of original purchase (taxes not refundable). Either way they still contact the Ashley HomeStore you ordered it from first to authorize the decision. A reminder that due to a lack of communication and cooperation with all parties involved. You are left doing it all by yourself (phone calls, scheduling, and etc) without any help.

I received a letter in the mail that was from the Ashley homestore located in Wilkes-Barre PA. Inside the letter was a gift card for the refund amount of the original purchase price of the reclining couch. However instead of refunding my credit card I used to make the initial purchase they decided to give me a gift card that you can only use at their stores for their products. I guess this is their way of keeping you as a customer for all eternity. I did call and complain that even if I wanted to get a replacement that the price of the same exact product has went up $300 more which is not fair to me since I do not have...

There is a worker in their name Genesis. She is very rude. She doesn’t care about the customers. She’s very nonchalant no energy over the phone and she has a straight attitude. I feel like she does not need to be working there. She is bad for your business and she makes customers not want to come there nor call the phone or buy any furniture there so for future reference, I will no longer shop at Ashley‘s Well at least this one and I will tell all of my friends and family not the shop at this one as well You don’t know who people know you don’t know if I’m an influencer you don’t know how many followers I have you don’t know if I will go live and talk about this store and bring your ratings down. You don’t know who I know so I advise you guys to talk to your employee Genesis Before she gets hurt or before she causes your business to shut down. With her mouth because she’s very disrespectful and unprofessional Then, when I asked to speak to her manager, she lied to me and told me that her manager...

Horrible customer service....ordered bunk bed for my grandson. Was told it would be delivered 8/21/21 on 8/20/21 was told delivery would now be 9/3 on day of delivery was told just prior to arrival that the frame was broke won't be delivering and to call in morning for new date. They were told today delivery would be now 9/17/21. When my daughter in law questioned why so long. She was told she was lucky it usually takes 2-3 months. I them called to for answers was told it was up to central warehouse. When I said I wanted to cancel order was asked if I would like to speak to supervisor I was then placed on hold and after 20 minutes I hung up. I then went on line to ask how to speak to supervisor. Was given same # I wasted my whole afternoon on. I filled out online request for someone to call 2+ hours later nothing. Will never use again, if I could send back I items that were not delayed I would. If anyone mentions Ashley I will...