Boost Mobile — Local services in Wilkes-Barre Township

Really horrible customer service!

My family (4 of us) walked up to the kiosk, intending to consider switching to Boost, on Sunday, December 16, 2018, during the middle of the afternoon, during the middle of the holiday shopping period. The only employee in attendance accepted a call as I began speaking. She continued on that call, which quickly and clearly became identifiable as a personal call.

The employee made no further eye contact with us, nor did she speak a word to us. (In fact, she turned away.) After approximately 3 minutes of being the only customers at the small kiosk and being ignored by the only employee who was chitchatting on her cell phone, we left.

If this is how Boost treats its prospective customers, I can only imagine the disappointing manner in which they would treat me as an...

I just got off phone with a guy named Bob , This guy was the absolute best customer service person I have ever had, he was patient, very knowledgeable, and incredibly helpful. I was not planning on buying a phone or switch to Boost, not at all, I was just shopping and comparing.However, after speaking with Bob and the options he laid out and the awesome deals he was offering along with the top-notch service I felt very confident in going with one of the deals he offered, I'm getting a better phone than I have now and he has best accessories all the...

The service they piggy back from isn't very good... Every month, my family & I have problems getting service, try to avoid dropped or staticky reception and we constantly receive data alerts that are usage is low, even 1 week after paying the bill. Most of the employees DO NOT have the knowledge to help with technical issues (at least at the Wyoming Valley Mall)... It's supposed to be unlimited talk and text... They say you get what you pay for, 4 phones for $100 a month, it's...