David's Bridal Wilkes Barre PA — Local services in Wilkes-Barre Township

The day I walked into David’s Bridal I did not expect to find my wedding dress. My fiancé and I both lost our moms 3 months of each other and we are eloping, so this is the only part of an “actual wedding” that felt special. My cousin and I walked in and were greeted by a fabulous, older women with an accent (I’m so sad I can not remember her name. But she was absolutely amazing and deserves a 5 star review!) she helped me try on multiple gowns, pined up my hair, put on multiple vails, made me feel like an absolute princess. I decided to go with a gown from there instead of searching somewhere else, and bought a gown for $2500. During my check out process is where things apparently fell apart. Brandon, took down my phone number (wrong) after I repeated it 2 or 3 times and told me my dress would be in on 9/8. On 9/2 I received an email while on vacation, stating that I had 7 days to pick up my wedding dress or else it would be considered abandoned. Confused because I never received a call, I rush into the store after returning home from vacation on 9/9. I went by myself with my sleeping baby in his car seat because my best friend was supposed to come with me to pick it up, but was unable that day and I was scared to wait any longer because of the email. I walked in and waited at the front desk for longer than 5 minutes before Brandon asked if I needed help. He went back and grabbed my dress and returned back and just handed it to me. I stood there frozen because I just assumed I would get to try it on? (No one ever told me I needed to make a try on appointment when I picked it up.. or anything about pick up for that matter. Just that it was ordered and it would be in 9/8) After seeing my face he asked me if I wanted to try it on. I said yes please. So he took me in the back, hung up the dress and said here ya go. I stood there, by myself, and just started to sob. Because HOW do you put a wedding gown on yourself?? (My baby is still sleeping in his car seat)…. I slipped into what was supposed to be the dress that made me feel so happy and I felt defeated.. I came out into the dressing room, no one there. So I tried to zip it up as much as I could, went out in the show room, and asked a customer to zipper my dress for me. When I went back into the dressing room another older women asked me if I wanted her to take some pictures of me. I accepted even though I’m beat red, sobbing in the pictures. I got redressed and went out to the front, Brandon said I was good to go so I left. No help, no offer of alterations, nothing. Like I didn’t just spend $2500 in their store.. I thought maybe I had higher expectations than I should have so I left it at that. After talking to some people about their dress experience other places, I started to get more and more upset. Realizing I now have to wear this dress that just makes me sad. So yesterday I called the store and spoke to Brandon. I wasn’t mad, I was sad. I cried to him, explaining that it was the only part of my wedding that was “normal” and I just wanted to feel special and he shoved me to the side when I came in to pick up my dress. He told me that he had mouth surgery the day before I picked up my dress and that someone called off so he was barely talking and just running back and forth. I said okay, I understand, I just want you to know that I’m super upset about my experience and it makes me not want to wear this wedding dress at all. It was excuse after excuse. I reached out to the chat and talked to Madison and she was amazing! She called me at 830pm, apologized so many times, made me feel like I wasn’t being crazy for being so upset. None of that ever should have happened, and she agreed. I just wanted someone else to know about my experience. And that if I could return this dress and get my money back I would. Because not one ounce of me wants to wear it ever again. OH! to add. Brandon also never had me sign...

UPDATE: When I picked up my dress it was in a nice bag so I took it home and placed it in my closet. Fast forward to my alteration appt (private Tailor) yesterday. I open the bag to put it on AND IT WAS THE WRONG DRESS....🤬🤬🤬 in the pics, the dress on the left is what was SUPPOSED to be ordered. The dress on the left is what I got...

I made an appointment about 2 to 3 weeks prior to visiting. I made an appointment for two brides, as my friend and I are both getting married next year and needed dresses. I made this very clear with the woman I spoke to when making our appointments that we would need TWO appointments. She even asked if it was ok if we tried dresses on simultaneously, which was fine. The day before our appointment I received a confirmation phone call and I asked if they had the appointment for two. She had no idea what I was talking about but said she would "pencil her in."

We arrived for our appointments and we were greeted immediately. Torre was the stylist for both of us. She pointed out the aisle where the wedding dresses were, asked us a few questions, told us to check out the dresses and if we saw anything we liked, to pull them out. She went off to get us a few dresses based on the questions she asked us. We were led to dressing rooms and given 2 to 3 dresses a piece. The experience was just ok. I wasn't "wowed" at all. I think one stylist for two people was a bit overwhelming for her and I don't feel we both got the attention we deserved although Torre was great and did her best. We both ultimately found our dresses. I was a little disappointed that she didn't give us many veils to try on with our dresses. She put one on me at one point, but that was it. She may have been able to sell me a veil and/or other accessories but she just seemed "over it" but in a nice way--you know how a person tries to put on a happy face but you just get that "feeling" that they don't want to do this anymore? Yeah, that was us. I'm wondering if she was just overwhelmed with having to deal with two people. It would have been nice to have separate stylists and I think that would've made the experience better. This is my first wedding!

Don't expect to be offered water/drinks--at least we weren't. This isn't that...

Updated: the alterations were a nightmare and it feels as if staff is ONLY interested in making a sale. Sale staff DOES NOT give you the opportunity to inspect your dress before purchasing, I bought a dress 4 sizes too big because they did not have anything in a size 8. I was assured it was the best option, they clasped it in every which way to show me how it was "suppose" to look. Turns out they were COMPLETELY WRONG, the original design of the dress was meant to have ruching on just one side. But when a dress is being clasped and pulled in a million places it is impossible to see that !

WHY DIDNT THEY PULL UP THE ORIGINAL DRESS FROM THEIR WEBSITE TO SHOW HOW IT LOOKED FITTED ON A MODEL ?!

MAYBE THEN I WOULD HAVE SEEN THAT MY DRESS WAS MEANT TO BE DIFFERENT AND I WOULDNT HAVE HAD IT ALTERED IN A WAY THAT WENT AGAINST THE ORIGINAL DESIGN!!

I had to send my dress back 4 times because they just did not alter the dress the way it was agreed upon. However, alterations were probably doomed from the start because it was going AGAINST the original design.

My wedding dress was sent back the first time due to uneven ruching on the back. (Pictures are attached)

Sent back again because the original ruching (on the left side) from the dress FELL APART.

Sent back the third time because the SLIP WAS LONGER than the dress itself.

My wedding dress was sent back the fourth time for black stains and because the ruching on the right side sagged lower than the left.

DO NOT feel pressured to buy a dress from here or give a good review! Take your time and save yourself a headache. I can not blame the alterations staff completely because the sales team did not properly sell the dress. If the goal was to get an oversized stained dress sold out of the stock room, then sales team definitely delivered on that but that's about it.

Also both store and alteration managers were spoken to about the issues and both did not offer any further solution or compensation for our less than pleasant experience. Which is why I am posting this, hoping that at least one person reads this and is more wiser than I when purchasing their...