Plato's Closet Wilkes Barre Township, PA — Local services in Wilkes-Barre Township

I went into Plato's Closet this past Friday, after a long, hot day of work. I was bringing in some clothes I no longer wanted, in order to try to make some extra cash to get by until next week. I had called earlier to see what the process was and if I would have to wait for a significant amount of time before getting the cash for any items they would take. I was under the impression that I wouldn't have to wait and that they would go through the items right then and there. But, when I walked in I was told that there were several people in line in front of me. The cashier also said that in about twenty minutes, I would receive a text upon completion of my items being sorted/prices. I was very rude at that point and started complaining, which I am not proud of. I stormed out and sat outside and smoked a cigarette. About 5 minutes later, to my surprise- I got the text that my items were ready for pickup! When I walked in, there was a gentlemen at the register. He apologized immediately for any misunderstanding on the phone and let me know that he did whatever he could, to get my items processed as quickly as possible because my time is valuable, and he realizes that. His name is Eric, and he was truly one of the most genuine people I have ever come across in customer service. You can tell that he truly values his customers and their time, and treated me with nothing but kindness and respect even when I wasn't the nicest to him! Thank you so much, Eric- for giving me the best experience possible at Plato's Closet and I will most certainly be...

Plato’s has a nice selection of clothing, and I’m often impressed by the things I can find for my daughter. She’s 12 and very tall for her age, so it can be challenging to find women’s clothing that fits her well, but this store usually has great options.

During my last visit, I tried on a dress and mentioned to an employee that it would be helpful to have a small table or spot in the fitting rooms to place things like a phone, keys, or sunglasses, since I don’t carry a purse. The employee explained that the fitting rooms are small and there’s no space, but there is a larger fitting room at the end with a bench that I’ve used before and really liked. I also suggested something simple, like a small hanging caddy on the hooks.

It felt like the employee (JA on the receipt) didn’t really want to hear any suggestions and just brushed me off. It would have been nice if my feedback had been acknowledged a little more openly.

Overall, I appreciate the store and the variety of clothing, but I think there’s an opportunity to improve the fitting room experience, especially for customers who prefer not to...

I wouldn’t recommend selling clothing here unless you’re selling “casual teenage style clothing”, as the cashiers described it. For more “dressy” clothing, they say to try Dickson city. You’ll get 3% based on what they would offer to sell your clothing for, but they love buying beat up vans, so you’ll be able to take vans or converse in almost any condition here and still make $5-$10 from them, so there’s your plus. They also don’t really purchase from the brand Torrid, as the cashier’s were speaking amongst one another they “don’t really have a sizing rack” for plus sized clothing such as Torrid. You’ll find lululemon and gym shark to buy, as well as plenty of shorts if you’re looking- however I highly recommend unless you fit the “teen casual” style, that you sell elsewhere. Thankfully, the cashier I had was pleasant, I believe her name was Hannah. Based on finding some nicely priced things to buy on occasion, even if they’ll buy tank tops that say “The Girls Are Getting Wasted Again”- it would be the only reason I’d...