Made a delivery order from this restaurant. Ordered 3 dips. Looked on the app page for a place to order bread- there was no option. As any reasonable person would, I therefore assumed that bread was automatically included. Who would order hommous or moutabal to eat with their fingers or a spoon? What kind of restaurant would expect customers to eat dips without bread? But no! The order arrived with no bread!
I then called the restaurant to ask why. The waiter told me I should have ordered it separately on the app. I told him there was no option on that app to order bread after searching many times on the page. Then he changed his story, whilst his tone became increasingly arrogant and condescending! He then told me in a haughty manner that the restaurant makes only “very special bread” which gets spoiled by the deliver process and for that reason they have a “rule” not to deliver bread!! What happened to “you should have ordered bread separately”??!!
I then asked him how I should eat the dips without bread. He said in a supercilious voice “it’s not my problem”, “all our customers know our rules” (as if I was not a customer). I then asked him why they would deliver dips without bread and how other customers managed to eat hommous, moutabal, muhammara etc without bread. He replied “they use the bread they already have in at home”!!!!
What an utter nonsense! Any restaurant that employees such chauvinistic, arrogant waiters doesn’t deserve any customers!! All this simply because they were too arrogant and up themselves to add a humble piece of bread to...
Read moreMy cousin & I went to Zeituna restaurant early evening around 4-5 pm on June 10th on Mashtots avenue in Yerevan. Although the atmosphere and the food was good , based on past experience, the attitude of the server, Harout, was extremely rude & abominable. He took an order for Souboraki which they didn't have. He returned after 25 minutes, indicating they might not have it but will check with the kitchen & will let us know. Harout never returned. When called couple of times, Harout in a very angry manner responded he will return in a very loud voice. Another 15 minutes passed by until we called him for the availability of Souboraki. At that time, in a very rude and explosive manner, he approached within couple of feet of us with raised voice and clinched fists, mentioned by about loud yelling voice that they don't have it, forgetting that he never notified us of that for us to order something else. We settled with the salad and pizza that we had ordered. When he angrily brought the bill, the cappuccino which we had ordered but never received was included. At that time, the manager approached us and we pointed out the entire, unpleasant experience with Harout and the overcharge which he had witnessed. The manager apologized for Harout's behavior, corrected the bill for the undelivered cappuccino & took about 20% off the bill for the awful experience...
Read moreAvoid This Place – Overpriced, Tiny Portions, and Stingy Service!
I had an incredibly disappointing experience at this so-called "Middle Eastern" restaurant. The food is outrageously overpriced for what you get—tiny portions that wouldn't even satisfy a cat. The menu photos are completely misleading; the dishes look big in the pictures, but when they arrive at your table, they are ridiculously small.
They charge you for EVERYTHING, even the bread! No matter how much you order, they act like they’re doing you a favor by serving you. It’s as if you’re eating for free or begging for food. This is the complete opposite of real Middle Eastern hospitality—there’s nothing generous about this place. One dish that traditionally comes with meat was served without the meat, yet they still charged a high price for it!
The service was slow and careless, and on top of everything, they force you to pay a minimum 5% tip, regardless of how bad the service is.
Save your money and go somewhere else where they actually respect...
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