Riverside Restaurant — Restaurant in Adelaide

I was very disappointed with the lack of service received for my hens/bridal shower this weekend . No one greeted us when we arrived - did not receive our ‘champagne upon arrival’ - went to the counter several times to say guest were all here.. had to ask for service many times. No one explained the menu and how it all works.... kept having to ask for our drinks ... I was the guest of honour was offered 1 cup of coffee the whole time ... then there was no milk... which got dumped on the table eventually. No one was attending our table of 15 people properly.. Most of the desert food seemed dry and not fresh. As I said - very disappointed and would not recommend a high tea here for a special event based on the lack of service. Also our table was setup outside of the actual restaurant.. basically in a walkway.... online information says ‘unlimited tea and coffee’ - definitely wasn’t unlimited - quite the opposite -...

Overall, quite an average experience. A group of 9 of us had a high tea on Saturday morning.

Most of the staff were far from hospitable. We felt largely ignored by staff members and were left waiting far too long to even order drinks. At one point it felt as if they were purposefully ignoring our table.

In terms of food, the sweets and scones were great, but the savoury options were mostly bland and underwhelming- especially for the price. And to top it off we noticed small ants in our food! The staff member we notified sent out fresh food but we were all slightly put off eating at this point.

Also, the 9 of us were unable to split the bill (we could only split 5 ways). This needs to be communicated far better- especially for larger bookings.

Unfortunately (despite some nice staff members and great sweets) we won’t be returning or recommending a...

We went for the high tea last Saturday. We were truly impressed by their first class customer service that made us feel so welcomed. It reminds me of my best experience in the air and also at the Intercontinental Hotel back in Hong Kong.They were very attentive to our need, gave us eye-contact as we were talking. I recall receiving the same training when I was just a casual at DKNY many years ago. It made us feel so special. The front of house manager Joan was filling in to help out and serve us as we arrived. Lauren the beveridge manager at the restaurant led a great team including but not limited to Noel.

The musician has been playing the grand piano at the hotel for 4 years now. His live music just added so much to the whole experience. Thank you great team. I surely will be back next time I come back...