Dr Gimlette Brisbane — Restaurant in Brisbane City

NO LOVE OR LIME JUICE AT DR GIMLETTE - My friends and I were keen to try this new bar as we all love Gimlet cocktails! Firstly - the room is beautiful. Lovely wood tones and beautiful lighting including a stunning chandelier. Regrettably neither the service nor the drinks reach the same standard. I was hit with disappointment at the first sip of my gimlet which I had asked for with extra lime. It tasted of alcohol and cordial. I explained to the moustachioed waiter that I would like some more lime juice and asked for some on the side. I almost laughed when he brought me one small shriveled wedge of lime. He informed me that the Bar had no lime juice as such and used their own lime cordial in gimlets. After asking for and receiving several additional lime wedges, I struggled to make the drink myself by squeezing a few drops of lime into my unhappy drink. My friends ordered different cocktails- all tasted mostly of just alcohol. They were just not delicious - no magic alchemy that you get in a cocktail made by someone who cares about it - or has tasted it! About 45 minutes after arriving, the waiter told us we had to move to another table so that a newly arrived group could sit in the banquette we were occupying. No request - rather a direction. There were plenty of other tables. It was unfathomable. We were clearly unhappy about that but complied. There was no apology - not even a free bowl of the over-priced kettle fries (the only food offered). A tall flame haired waiter treated us with disdain and obvious contempt, bringing the bill before we asked for it and standing over us with the eftpos machine while my friend tried to explain how unhappy we were about having been made to move. While swiping my friend’s card, he demanded- ‘You want to see the Manager?’ My friend said ‘No’ -We were just trying to express how we felt’. He said ‘I’m getting the manager’. He took off and a miserable young man arrived and did what he could to listen to my friend’s concerns, offering to take our names (we declined the offer). While standing next to the banquette speaking to the young manager, the flame haired waiter pushed past us to seat another group at the table we had just vacated. Our table had not even been cleared. The new customers were then able to hear my friend complaining right next to their table. The waiter continued to glare at us while seating the new customers, sending the message that we were replaceable and should get out. Which we did. A message to the owner - your staff are not ready to be left on their own. Please spend more time there and teach customer service to your employees. Try Frogs Hollow for an example of outstanding service - including charm! Also - the cocktails should be more than scientific recipes. On Friday I went with the same friends to the new Bar Rosa. The first sip of our cocktails were everything a cocktail should be. I recommend the owner and manager try that place or the Gresham to learn what a cocktail made with love...

First I will say a negative. We went the night before and were stopped at the door with a YOUNG man asking for ID...I laughed...thinking how funny, my husband produced ID, then he turned on me....we are both in our 50's! I laughed and said I had none, he said, well you can't come in...and that was that! Horrible and humiliating on a Saturday night...and it was fairly empty inside. I'll say no more except that I find out that apparently I have ID on my phone...well, being a young person he should have known this and shown some customer service and helped me find it. Enough said. When I COULD get in...the experience was fantastic...the MUSIC...70's, 80's heaven. the four of us were brilliantly served by Anthony who is just a magic waiter...so personable and knowledgable...after being talked to poorly the night before...this guy saved the day...what an absolute legend he is...he knew the drinks, was happy to discuss them, and recommend spirit types/ flavours etc...thank god for this guy...what an attribute he is!...

I have to say I'm a little disappointed in Dr Gimlette. My partner and I have been going there for nearly two years since right after they opened, and we've had such wonderful experiences. We often drop in here once every couple of weeks for a drink and the staff are usually welcoming and very professional, hence we always tip them 15 - 20%. Last week we returned for a couple of cocktails and as we sat down, the manager welcomed us back and we ordered a couple of drinks; however, when it was time for another round one of the bar staff (who we thought we had a great rapport with) was downright rude to us. We thought there was some miscommunication as we were struggling to hear them and we were trying to be jovial about it, but when they demanded that we use our manners and tried to instruct us on what part of speech the world 'please' is, we just got the bill and left. I don't think we'll return anytime soon, as I feel since quite a few of the staff have moved on, the new staff aren't as interested in...