Mercure Launceston — Restaurant in Launceston

Our room was at the front of hotel overlooking City Park (top of Brisbane St) and we stayed for four nights. Be mindful when booking that there’s also rooms behind car park that don’t look as appealing (maybe these are cheaper). Free ample car parking behind & beside which can get quite busy on a weekend. ||Easy walking distance into CBD & mall (10-15mins), made even more pleasant if you go through the park which is just beautiful (& has a conservatory full of ferns & orchids plus a snow monkey enclosure- all free). Great room with a very comfortable king size bed and extra pillows in wardrobe. Nicely renovated bathroom with fantastic shower, though lighting in room to put on makeup etc has a bit to be desired. The room had a desk and a very comfortable recliner and footstool that was great to sit in and admire the views from the huge window. Ironing board & iron in cupboard. Bar fridge stocked with stuff that never got very cold but was sufficient for storing some extra items of ours. Housekeeping made up room every day and only left extra towels etc when they thought were required which was fine by us. We never ate in the restaurant but had a drink there one night, which was pleasant but they seem to close quite early (8.30-9pm). ||There was some confusion with our booking on check in (& frustratingly that continued over our stay) due to us booking through Lastminute.com and then having to move the booking by a day due to cancelled flights. Despite this & the fact we kept getting our room card cancelled it really didn’t taint the end experience as the rate, location, free parking and room made up for it. Yes, we’d...

Booked for a 6 night stay, paid what we consider a reasonable amount of money, for a tiny dingy room that looked over a very uninviting car park. We said we didn’t want our room serviced daily, however after the second night we needed towels and toilet paper. I placed the room label out. On our return our room was serviced. The following morning I reached for my Valium, I take on occasion for travelling. It was no where to be found. My husband and I turned the room upside down. The box was in my bedside table when we left the prior morning, and gone when checked the next morning .To say I’m livid about having my medication stolen is an absolute understatement. You would expect to have to put tablets away in Bali not Tasmania. Management backed there staff member 100 per cent saying the cleaner who serviced our room had a heart condition and would never take someone else’s medication. “This has never happened before “blah blah. Management checked room again with our permission, to no avail. I had to ring and find out how the room check went some 2.5 hours later. They were not forthcoming with any kind of apology and kept trying to place the blame on me. They credited us the remaining three nights of the stay and we had to find alternative accommodation. In hindsight I should have asked for an entire credit for the entire stay. I have never been so disappointed in what’s meant to be a large well know hotel group. I will not ever stay or recommend anyone stay at Mercure...

3 &1/2 stars - Overall the Launceston Mercure is a tiny but very nice hotel. The room was nice, but my wife thought the bathroom small. I loved the new interior of the bathroom. The bed was great & we heard little noise from other guests and little from the street. The buffet Brekky was better than the Rydges buffet (whose bacon was overly salty as was their sausages). We found the Mercure bacon just right as well as its sausages. Pizza squares were a nice addition! My wife was disappointed with the selection of fruit, noting there was only fruit in syrup or juice & nothing fresh. Otherwise the food was hot, scrambled eggs fluffy & plentiful, bacon crisp & the coffee good. My wife normally has peanut butter on toast but because all of the condiments were in jars she decided against it, the reason will be obvious in my next paragraph. A couple came in & rather than using the tongs to pick up a selection of bread, they used their hands. This might have been okay if the male would have picked a selection instead of PUTTING THE BREAD BACK AFTER PICKING IT UP. He did it three times! First picking up 2 white slices & putting them back, then 2 whole wheats & putting those back & then raisin or something else with his hands before putting it back down. Geez Louise. Perhaps Titanium should use a covered bread pan with a sign above it asking people to USE THE TONGS. Thus, is the reason why my wife refrained from using the jar of peanut butter. Otherwise our stay was great & quite...