Crust Pizza Albury — Restaurant in New South Wales

The food here really is fantastic. It's fresh and unique. However, the service is just beyond a joke. My family and I are regular, loyal customers of Crust and have put up with the foul attitudes of some of the staff due to our love of the food. We've been getting regular pizzas from here as our takeaway food of choice on the weekend and despite being friendly on the phone every time, are usually greeted with abrupt and irritable staff that give off the feeling that you're really just bothering them by calling at all. When we ring, we usually are informed delivery will be about an hour, which is fine and understandable on a busy night. However, we waited 2 hours for our pizzas last night even though we live about 15 minutes from the store. And we've been told to request an eftpos machine over the phone if needed so we did... however after the ridiculous wait, they didn't even bring the eftpos and my daughter had to pay with her credit card over the phone. We've truly put off saying anything for so long, after putting up with moody workers and bad serivce but after last night we decided that we really had to. I will say again that the food is lovely but not worth the cost in the end, there needs to be some serious training...

Had to wait over an extra hour than the predicted time to receive two pizzas. We checked after they were we're 15 minutes late and they said the pizza had left, then we called in another half an hour, they said the pizza was on its way 5 minutes ago. We had to call again just before they closed (almost two hours since we ordered) and was extremely rude to me after I was calm and he wasn't listening. He wasn't this rude to the male friend that called before and kept telling me to calm down when I asked for a refund because it was clear we were being lied to and we weren't getting the pizzas. They finally turned up 10 minutes later and were cold. The driver was also talking on the phone and we had to go out to meet him. Not very professional. If you are busy Crust, let the customer know and don't keep lying about where the pizza is, or get better delivery people. It was shocking and I feel awful after being...

honestly i wish i could choose a zero star option. I am not a picky eater or usually get upset but i feel so scammed by the prices this place charges vs what i actually receive. I will never be coming back. I saw employees put garnishes onto the pizzas without gloves, then wipe their nose!!!!!!

I looked over the vegan products, as my husband is vegan, and there was mozzerella all over the vegan meat.

The way i was served, and then continuously being inturupted by employees talking to the server.

They unnecessarily spoke extremely loud in another language to each other while we were just trying to eat our dinner. I am no karen, however i am extremely disappointed and this is now the 5th time i have received cold pizza. So overpriced and unprofessional.

Don’t...