Outback Jacks — Restaurant in Northbridge

Felt kinda silly because when the company I was with was told we were heading to Northbridge, he actually sighed and goes "Do we have to?" However, I cheerily talked him into it and we decided on Outback Jacks. Sadly not a good experience. It was very quiet, not many diners when we walked in, seemed to have plenty of staff and only a few diners. Waited a little while to be seated. The bar staff who were directly to our right, sorta just pretended they didn't see us waiting at the sign to be seated but that's ok. We were then sat down, given menus and water. We were joking about the decor because my mates chair was half foam, the cover ripped off. We didn't mind. Then we were kinda forgotten. No drink orders were taken, no one approached our booth at all. Two others small groups were sat around us and no one noticed we had absolutely nothing. A young server, a guy in a mask walked towards us three times, we got excited but then he seemed to just... turn away? Still no drinks, no food we thought OK. If they are taking this long, the food will take even longer and do we want to stay THAT long. After 22 minutes of being seated with no drinks or food or...anything lol a young man came over and asked if anyone had taken our order. I felt bad for him as it was an embarrassing situation for him to walk into. He hadn't seated us and we hadn't seen him until that point. We said no thank you, and because they seemed to not be dealing very well even with the small amount of diners they had, we thought we would be kind to them and just leave. Very disappointing. We headed into Leedy and had a great meal. Definitely won't go there again which is a shame because Northbridge was dead!...just...

Such a disappointing experience from start to finish. We used to love coming to OBJ's - we had never ever had a bad experience until tonight. After being seated at our booth, we waited 20+ minutes to place even a drinks order (and only got served after one of us physically walked up to a waitress to ask if we could be served). It was 6pm and the restaurant was not heaving with patrons. Our entree came out cold (jalapeno poppers) with the cream cheese rock hard in the middle. Upon pointing this out to the waitress, our entree was quickly replaced with a hot version, which we greatly appreciated. When our mains came out, both our steaks, although cooked to our preferred liking, were cold and full of gristle. The garlic butter sauce was melted butter, the peppercorn sauce was essentially the equivalent of eating butter with some pepper in it and the surf and turf was cold with a huge piece of fish riddled with bones. Both our mains were bland and extremely unappealing to eat. To top things off, the air-conditioning above us was dripping water directly on to my partners plate, by which point both of us felt physically sick from how inedible our meals were, the aircon water was the icing on a very revolting cake. We've since noticed in the Google reviews that a customer complained of dripping aircon water on to their own table approximately 10 months ago, so we are unsure if this is as new an issue as was made out to be tonight. To the credit of the floor manager, she was incredibly apologetic and offered to not charge us for the meals we had been unable to eat. This we appreciated very much. Sadly though, this is not a restaurant we will ever...

I am only leaving a 4 🌟 review for the cocktails and bar staff - in particular Gareth and Harry (I think that was his name). If I were to review on the food and waitstaff alone it would have been a 2 🌟 at most.

We were a party of 8 eating out after presenting a conference all day and from the time we sat down, we unfortunately had issues.

The restaurant wasn't busy considering the time of night we were booked and it being a Saturday. We had to flag waitstaff down to take our orders, and even though 2 of our party specified that their entrees were to come out with everyone's mains they both came out as entrees and then our cheesey bacon garlic bread that was ordered and specified as our entree came out after all of the mains arrived and it took us asking 3 times for it before it even came out. When the food did eventually come out, the quality varied. Food was cold, flavourless and our galic bread looked like it was thrown together in a rush - clumps of bacon and barely melted cheese and part of one person's order was cancelled due to having to wait so long. Ot was difficult to flag waitstaff down to discuss any of this and when we did manage, the blame was put onto the kitchen.

The table next to us arrived well after us and not only was their orders taken quickly, all of their food came out before ours without issue.

On top of this, our table was not cleared leaving glasses and plates to pile up and in the end we moved most of our plates to a vacant table so we had more room.

Cocktails were the only good thing. French Martini, Grey French Martini and the Toffee Apple Martini...