Torre Butchers — Local services in Northbridge

I was one of this butchery’s loyal customers for 10 years. I had recommended them to so many of my friends and relatives. During my last visits, I realised that their prices are inconsistent. The meat was over-priced and when I politely asked one of their staff members, he responded to me very rudely and defensive, and did not like my question.

I was so nice to them and did not want to ruin the atmosphere in front of other customers. So, I contacted the manager who knew me very well, he said that he will talk to the staff about it and the inconsistent prices will be fixed by the next visit.

The next time, I went there, hoping that the issue was fixed. I asked for a lean mince as I always order, and I expected premium quality meat hence I buy from a butcher rather than a supermarket. The other staff member started to cut low-quality fat bits and pieces of meat to sell it to me as lean mince and when I asked, he said this is the meat that you get if you want a lower price!!!! Really? Do you think that I even bother to give this to my dog? No way! I Did NOT ask for cheap meat and I always bought and will buy everything top quality and premium. All I was asking was to know why you have inconsistent prices and why I need to be overcharged? Is this too hard to understand and respond or you are too defensive to any feedback other than compliments?! I called the manager, who I expected more than his staff member to discuss that issue because I am usually a nice and calm person who always respects others and I try to have a friendly chat rather than jumping to conclusions and leaving a negative review. So, I rang and brought up the issue. I was only at the beginning of my conversation. I did not say anything inappropriate or disrespectful but the truth and the manager Hung Up the Phone on me and never called me back! It is so disappointing! I will not come back to your shop, and I have already told my friends about your poor customer...

While I do pick up meat from the supermarket now and then, there's something special about buying from a quality butcher. Yes, it can sometimes take a bit more time, and there might be a small difference in cost, but the saying "you get what you pay for" rings especially true for meat.

Torre Butchers on Lake Street in Northbridge embodies this quality. It’s a place where old-world charm and customer-focused service meet the sophistication of a top-tier, modern retailer—an increasingly rare combination. The staff are warm, highly knowledgeable, and genuinely eager to help, offering suggestions on cuts, recipes, or even equipment to elevate your cooking experience.

The selection of meats at Torre is simply unmatched, with options for both special occasions and everyday meals. But what sets them apart is the expansive range beyond just meat. The deli items, smallgoods, and artisanal products add depth to their offerings, making it a one-stop shop for anyone passionate about quality ingredients. Alongside these gourmet items, Torre stocks essential kitchen items, making it easy to prepare something extraordinary.

On my most recent visit I had a very specific need. A particular cut of beef, butchered in a particular way. The staff were accommodating enough to bring out a forequarter if beef to freshly butcher it of the cut I needed. I don’t think I’ve ever had such a positive customer experience at a butcher shop.

Torre Butchers captures the best of both worlds: the authenticity and service of a traditional butcher paired with a commitment to high-quality, artisanal products. Whether you’re a seasoned home chef or just someone who loves good food, this Northbridge gem is more than...

It's an experience for sure. perhaps intimidating for the uninitiated. We don't need to talk about the meat because it is as good as you can get. Torre have their own contract farms and specific diets on the feed so the meat is treated and managed differently than any other butcher. Their meat makes bad cooks, like me - look great ! But enough said about that. I go for the meat, but also the extra - the fresh incidental vegetables. cold cut meats the unusual and salivating collection of pre marinated meats - there's the sulibrious ambiance, a smile that greats you - perhaps even some friendly butcher banter if you have the wit to handle it - I love that all the meat is carved to order - in any thickness and weird trim you may care to decide. The staff are awesome the young enthusiastic butchers that are about the craft, then Old Mr. Torre would be there with tie, crisp shirt and butchers apron, serving and keeping a keen eye on the young'uns. Now there is a generational change and the legacy still continues. I've been shopping on and off for about 20 years - whether it's 1 piece of porterhouse or a meat feast the service is always the...