Firewater Grille — Restaurant in Perth

Update 14/9 - still haven't heard from the duxton as per their response. I have also emailed them again, asking for a response.

Normally I won't go to this extent. But for a five star hotel this is an absolute joke.

Wrote an email to the duxton, was told I would have a reply in 24 hours. Followed up last Friday still no email reply.

Please don't reply now with some sort of comment like it's best you find another establishment to dine at. The replies you make to bad reviews is disgusting and not what you expect from a so called five star hotel, especially when I emailed about this and still have no response.

We attended your Fathers day buffet and were absolutely disappointed with the quality of the food for the price we paid. We decided to

· There needs to be a clear separation between the seafood bar and dessert bar as the line up was so long, staff could have organised this better. As it made the wait to get food at the beginning so long.

· The roast lamb was so over cooked, then thickly cut. Which meant it was so dry to eat

· The roast beef, I would be fine with it being medium for this type of cut but it was so rare it was inedible.

· The braised beef cheeks with herb jus was so bland it was horrible to eat. It literally tasted like beef boiled in water.

· The ravioli looked like a clump of dry pasta shoved in a dish with no sauce

· The lack of signs in front of the food really didn’t help the person on our table who was gluten free, a sign stating all the dishes really doesn’t suffice as what I would expect in a five star hotel’s buffet. Name cards and dietaries in front of each dish should have been at least minimum standard.

· The hot food I tried was overall all bland and just not good, the lamb curry meat wasn’t cooked enough.

· The fish to me was just cheap frozen fish and it smelt like that.

· The chicken makhani lacked spice and I had a bone in my chicken thigh.

· We ordered drinks which took over 15 minutes to come, and the pouring size was so small, that I was shocked this was called a serve. Especially when a staff member then came to clear it after mum had only had two sips. I have included a photo of this.

· The gluten free person on our table had nothing that she could eat in the sweet section except for the fruit plate which she said wasn’t topped up once at all. Plus she was already annoyed having to continually ask your chefs what she could and couldn't eat.

· In this day and age there are so many gluten free options, there is no excuse for not having some gluten free desserts.

Having said that, the people at the table that could eat the desserts thoroughly enjoyed them and this is the standard that we expected all of your food to be at.

· The other photo is of the roast beef, the lamb from the curry that I couldn’t eat as it was so hard, and the bone that was in the chicken. I should have taken more photos but I’m sure these two should surfice.

· Sadly the food did not match up with the overall look, ambience and service of the restaurant and what I expect from your hotel.

· My dad was thoroughly disappointed that we spent fathers day lunch at your establishment.

Complimentary...

APPALLING!!!! Could not be any more disappointed in this “4-5 star” rated restaurant situated in what they call “luxury.” First of all, the gentleman with the suit and beard at the front of the restaurant has no customer service and should not be placed as front of desk with this sort of demeanour. As a paying customer, this already ruins the experience first off. But that’s just the beginning… Waited 45 minutes for simple RAW oysters to be served for our entree and a total of 1 hour 10 minutes for mains to come out from placing the order. However as per our observation of the open kitchen, we could see the chef’s having the time to go on their phones behind the grill and having a casual chat to one another. We ordered the tenderloin done medium well, but received a burnt-looking exterior with completely dry and OVER-COOKED inside. It was not tender at all and such a disgrace to the cut of meat. The presentation was absolutely embarrassing as it looked like no effort was put into the plating whatsoever. Plated looking like a dump of _ was chucked on the plate with a tiny silver filled with a tablespoon of “mushroom” sauce next to it and that was it. We also ordered the harissa chicken skewers, and to our disappointment AGAIN, the pita bread was burnt which they attempted to hide on the plate by placing it upside-down so we couldn’t see it. This was also served with a tiny silver tin containing not even a ‘tablespoon amount’ but maybe 2 TEASPOONS of the sauce and “tabouleh” which also looked unappealing and over a day old with no freshness left to it. When enquired regarding all these concerns, we were advised by the ?assistant? manager, “Jude” that the chef’s were “busy” tonight and that is the justification for the overcooked steak and burnt pita bread. Was then told that the pita was just for garnishing anyway and not meant to be actually eaten as part of the dish? Excuse me but what are we paying $59 worth for a piece of inedible 250g of premium cut steak and $48 for chicken skewers that specifically is described on the menu as ‘Pita bread, shallots, tabbouleh, charred lime’ and then told that parts of the meal are just for garnish and not designed to be eaten or worth criticising anyway (since it’s “not part of the dish” in the managers words???). The charred lime was not even on our plate.. Unbelievable standards and cannot fathom that this is located in a 5 star hotel. If I could give this experience a zero, I would. It was so disappointing as we were there for a birthday dinner and still had to negotiate a refund for the overcooked steak as we were already running behind and could not wait another 15 minutes for another piece of meat due to our schedule already being put behind having to wait over an hour for the food. “Jude” told us to mention his name next time so we’d be “looked after” but I’m sorry, shouldn’t all customers be “looked after” anyway regardless? Or is this just a technique so the truth won’t come out on these reviews about the standards this restaurant has come to in hopes others won’t be able to read about it? Beyond dissatisfied and...

Is it worth it...

Our dining experience at Firewater Grille on 7 Sep 2024 was not a good one.

When we arrived we were greeted and served our drinks all in a pleasant and efficient manner but the good service ended there.

We were a table of six and when the next couple arrived a trainee waiter asked what food we would like to order and we indicated to the empty place settings and explained that we would prefer to wait for the remainder of our guests to arrive although we would like to order drinks. Once we placed the order it took another two requests to receive our drinks in which time, the other guests had arrived so placed their order for drinks. These also required a follow up request before being received.

Another drink order and still more follow up and then a flat beer; this was not what we expected from a fine dining restaurant.

We waited for quite some time before having to ask to place our food order which also required a follow up request.

The food was good with the usual small servings although it seemed a little expensive compared to other similar restaurants in the area.

During the evening we were served by multiple waiters and only one of them seemed to care and apologised for the poor service that we had received.

We requested the bill and two Entertainment cards were presented. We were given two bills because of the two cards which the waiter found difficult to explain how the charges added up and said they had to refer to their manager.

After they were still unable to decipher the charges we had to go to the reception desk to speak with the manager ourselves. We had been charged for the flat beer and $17 for 1 litre of premium still water which we did not request. The manager seemed tired and wasn't apologetic, he simply took the payment and that was it.

2 stars for atmosphere as there was an event in a totally separate function room of the hotel but we could clearly hear the loud music and since the restaurant doesn't have it's own toilets they were shared with some very loud and intoxicated event guests which was unpleasant.

With so many excellent restaurants in Perth is it really worth going to a...