Albion Hotel — Restaurant in Sydney

Subject: Incident Report - Discrimination and Refusal of Entry

Dear Sir/Madam,

I am writing to report a disturbing incident that occurred at Albion Club in Parramatta on 19/04/24 at approximately 7:30 PM. I would like to bring to your attention the discriminatory treatment I experienced, as well as the refusal of entry, despite providing my disability card as evidence.

My name is Jason Campbell, and I am a person with visual and muscular disabilities. On the aforementioned date and time, I arrived at the Albion Club with my friends, aiming to enjoy an evening out. Upon approaching the security personnel at the entrance, they immediately assumed that I was intoxicated and denied me entry without proper assessment or consideration of my disabilities.

Realizing the misunderstanding, I requested to speak with the manager to clarify the situation. I presented my disability card as proof, hoping to provide a better understanding of my condition and dispel any misconceptions. Unfortunately, the manager not only disregarded my disability card but also dismissed my explanations without giving me a chance to verify my claims. This refusal to accommodate my disability needs and the subsequent humiliation in front of my friends was deeply distressing.

I kindly request that you thoroughly investigate this incident and review the video surveillance footage from that evening. The footage will provide irrefutable evidence of the discriminatory treatment and my earnest attempts to clarify the situation. I believe this will shed light on the unprofessional conduct displayed by the security personnel and managerial staff.

I trust that Albion Club is committed to providing an inclusive and welcoming environment for all individuals, including those with disabilities. I hope that following this investigation, appropriate actions will be taken to rectify this situation, such as training staff on disability awareness and implementing measures to prevent future acts of discrimination.

I remain hopeful that Albion Club will take this matter seriously and extend a sincere apology for the distress caused to myself and my friends. Additionally, I request that the necessary corrective measures are implemented to prevent any recurrence of such discriminatory incidents.

Please acknowledge receipt of this incident report at your earliest convenience. I eagerly await your response and hope for a prompt resolution to this matter.

Thank you for your attention to this serious issue.

Yours...

I attended the venue on a Tuesday night and the security asked me if I wanted to fight him. I’m a 6’8” and fairly well built, I was a pro athlete. I’m now 50. We did as he requested to avoid any aggression. My friends and I attempted to ignore the fool but he refused my friend drinks after that point. I was then invited on the Friday night to attend a work function with 70 colleagues . The same person inappropriately grabbed my behind and the gestured me to his area. I refused and he then came towards me. I asked if he had a problem with me, he said no and that he had my back and walked away, I had no idea what he meant. I then sat with my friends for some time before being approached by another security person who said he would like to talk to me about my steal capped boots. I informed him that my feet which were not in plane sight but well hidden by the table were not steal capped. After he felt my toes he left. My friends and I enjoyed another drink and I needed to go to the bathroom after 3 beers. I was concerned I would not be allowed to return to my friends and voiced my concern to my friends before I left. Surely enough I was asked to leave on my rerurn to my table of friends because I had to much to drink. This was a racial attack on a tall white Caucasian male who was trying to enjoy an enjoyable evening with friends. The Lebanese male working in security had clearly manipulated the poor simple islander male that was extremely over weight to carry out his instruction. I eventually agreed to leave with an older security person who was personable, more then I can say about the other security or the manager on the Achilles scooter that evening. She was nothing but offensive and should never be a representative for a business. The older personable security member stated, “not sure what happened but you seem absolutely fine to me, someone doesn’t like you”. I left the establishment peacefully but annoyed as my many friends also had to leave so we had to move to another location to enjoy our evening. My suggestion is to not attend this establishment if you are tall...

The Albion Hotel

Parramatta, Australia Be warned! Worst experience ever October 2024 Last time I went to this place I had a hair inside my zucchini fritter. I Spoke to Val who was immediately dismissive saying the hair could have come from my head. I pointed out that the hair was actually inside the fritter. I used the serviette and actually pulled the long hair from inside the fritter. I was then told they could replace the fritters but were unable to refund. I went without food instead.

Honestly I was too forgiving! This time I ordered multiple meals and asked for a grilled piece of chicken to be cooked separately. I stipulated that the chicken could not have any flavouring or seasoning. The guy at the bar said he would put it on a separate order so they got it right. When the chicken came to the table I tasted a small piece and it had garlic on it. I spoke to the chef who informed me that all the chicken came bagged in garlic marinade and that it was not possible to have it without garlic. The waitress informed me that the order did stipulate the chicken was ordered without any seasoning or flavouring. I asked if I could have a refund as the chicken could not be eaten. Again Val took over saying that a refund was not possible. I asked why the chicken was cooked if they did not have what I had ordered. She abruptly stated that’s the way the chicken comes and we don’t give refunds.

I have never had such poor customer service in my life. It’s a local venue but I will never be returning there again. If you have food allergies of any kind best to avoid this place. I can only assume the business is doing very poorly. Struggling so much that a refund is NEVER an option. Honestly I get why they are struggling. It has nothing to do with the economic climate rather the terrible food and the worst customer service...