Belgian Café — Restaurant in Sydney

Hello, I came with a friend to eat a waffle and a pancake today around 4:30 p.m. The moment comes when I am served my waffle, an extremely dry and cold waffle. So I asked the waitress if the waffle was fresh and had just been prepared, I obviously already knew the answer. She told me that the waffle had been prepared first thing that morning. Which I find very hard to believe given his pitiful state.

20A$ excluding taxes for a reheated waffle, still cold and dry like a piece of bread dating back a month. For a café called "Belgian Chocolate Café" it is unacceptable and shameful to serve this kind of food to its customers! A total lack of respect for the culture of Belgian waffles as well as for their customers! Having already worked in the sale of Belgian waffles near Brisbane, I am not used to being a annoying customer, but this was unacceptable!

So it was out of the question for me to pay in full. So I asked for a reduction, to which the person at the cash desk replied: . Anyone who appreciates Belgian or non-Belgian waffles as well as good food cannot tolerate this kind of thing.

After negotiation, the manager at the cash register finally made a gesture by offering me a 10% reduction, which is the least I can do given the disastrous quality of the food. A staff team bordering on arrogance and which does not accept criticism which is more than deserved! I'll spare you the drinking part which was more than shaky!

I put one star because we can't post a comment with zero stars, that's the only reason!

Catastrophic place! I strongly advise against this address,...

I would like to rate this place -1 but this option is not available. This place is a big cheat and in business of deceiving customers. I ordered smashed avocado on gluten free bread. The slice of bread was about 6x6cm (very small toast size), less than half of the size of their normal bread. The avocado was just a smear, with a few cherry tomatoes on top and maybe 10gr of feta. This did cost me about $25 BECAUSE they have surcharge on weekends plus credit card surcharge, none of these are post signed. This is fine printed in the menu but who reads the whole of the text on a menu? You find your food and off you order, right? They never offer you a copy of your receipt because they don’t want you to notice. When my food was delivered I was literally shocked seeing the size of the meal and its ingredients compared to the price I had paid. I thought this to be a mistake. So I approached the owner. She said that is the only size gluten free toast they have. so I said decent thing would have been to plate 2 pieces but she said the only thing she could do was giving me a voucher so I didn’t have to pay surcharge on my next visit. REALLY??? Why would I ever spend my hard earned $ there again? I find such offers an insult to my intelligence. Daylight rubbery, that is what this business is about. You are better off eating somewhere else because you as the customer are not respected here, they just want your $$$ and don’t care if you are happy or not (too many tourist walk-ins). Regarding the taste, well it was too little to taste anything plus there was only a “memory” of avocado or feta left...

Very disappointing breakfast here today and I've been coming here a long time. Ordered a mocha and an omelette with bacon - the mocha comes out burnt and with no proper amount of chocolate in it. I take it back and change my order to a hot chocolate with a shot of coffee in it - this was no better, but by then I'm too annoyed to ask again. The breakfast comes out - it's half cold and congealed when it reached the table, the eggs have hardened and so has the cheese so it sat there for almost 10 mins before they brought it out... I am an ex line cook myself so I can taste that. It comes out with the icky ends of the loaf of bread as my toast too, which is gross for a cafe this upscale and a breakfast costing me the best part of $30. It was made with no love, slopped on the plate and you could taste it. Nevertheless i am in a rush today - still was going to eat it. Asked for tomato sauce - get given one sachet for my huge breakfast. Asked for a bit more sauce, as I like that - get brought out some weird chutney / relish combo that isn't nice when I asked for regular sauce. By this time my breakfast has gone cold. I walked out after paying for my bad coffee, still hungry, having wasted an hour. Considering I've been coming to this cafe for 20 yrs, this is the absolute worst experience I've had here. For the prices charged - please do better in terms of attention to detail and the care put into making your coffee and food. Your wait staff are polite - that's about the only positive of my...