Samuels on Mill — Restaurant in Western Australia

While the restaurant had a warm and welcoming atmosphere, and some elements of the experience were pleasant, our evening was ultimately overshadowed by poor service, unprofessional behavior, and disappointing food quality. To begin with, the food itself did not meet expectations. I ordered my steak medium rare, but it was served extremely tough and chewy far from tender and nearly impossible to eat. I was unable to finish it. Making it worse, some of us were provided with standard butter knives rather than proper steak knives, which made cutting the meat even more difficult. The octopus served as part of the entrée was also cold when it arrived, which took away from the dish entirely.

More seriously, we experienced unacceptable behaviour from the assistant manager, Jacob.He was very rude ,throughout the night, his demeanour toward our group who are members of the Black community felt noticeably disrespectful. His facial expressions while taking our orders were uncomfortable and seemed to carry a clear bias. At the bar, when we requested lemons with our drinks, Jacob used a plate that already had used lemon peels on it to serve what were meant to be fresh lemons. This was extremely unhygienic and unacceptable in any food and beverage setting. When I voiced my concern to the bartender, Jacob responded with a cold, unfriendly look that made the situation feel even more hostile. To make matters worse, he made an unprofessional and inappropriate comment questioning why one of our friends appeared to be 10 years older than the rest of us. This remark was uncalled for and had no relevance to our evening it felt intrusive and mean-spirited. While the staff overall seemed courteous and the restaurant itself was enjoyable, this specific interaction left a lasting negative impression. I hope management addresses these concerns seriously to ensure all guests feel respected and valued, regardless of...

Came to Samuel’s on mill for our wedding anniversary after seeing this pop up on my feed for some time. I have to say I had really high expectations and we were both left very disappointed. When we were being showed to our table majority of the restaurant was empty and we were sat along a bunk seat right next to another table which was a little awkward to have to move the ladies bag to be able to sit down when they could of just sat us at anyone of the empty tables.

We ordered the octopus, beef tataki, gnocchi and beef fillet which when they were put down we were happy with the presentation. Each dish besides the beef fillet we feel was lacking in the taste or had so much sauce on it which took away from main item completely. We were so confused with each bite looking at each other questioning the dishes and looking at your reviews and being totally confused.

I ended up passing the beef fillet to my husband so we atleast could share the only thing we felt was nice and not leave super hungry. The waitress came over and asked how the food was I paused then saying I guess it was okay.. which then she didn’t ask further.

After deciding whether or not to go ahead and have dessert as we didn’t want to be disappointed again I decided to go ahead to have a dessert but my partner declined as at this point he just didn’t want to take the risk of becoming more annoyed.

Luckily the tiramisu was very lovely but to spend $220 I feel due to the other dishes it wasn’t...

Sadly, this review is for overall experience and service for Samuels. The food and cocktails were very good, albeit small serves of food. Our party of 7 was celebrating a big milestone birthday celebration. Online booking, I had made it known it was a Birthday and ticked the box as well as made a comment about the big birthday. Now I'm not suggesting we deserve anything overly special, or having all the staff sing happy birthday. However if you aren't going to even acknowledge the birthday or do something small (a small plate with a Happy Birthday written in chocolate sauce like other higher end restaurants do, would have sufficed) why bother asking when booking? Despite informing one of the wait staff after mains were order, still no acknowledgement or anything done when desert was ordered/delivered. I just find this very poor form. The restaurant wasn't busy, so staff can't use that as an excuse. Just very disappointing when we chose this restaurant to celebrate the night, as we heard good things bout the food (which was good, as mentioned) ordered a variety of dishes and cocktails as well as deserts and still couldn't even acknowledge or help celebrate the milestone birthday. Will be passing on this feedback to friends and family as this is...