Bamboo Shack — Restaurant in New Providence

If you're not a local, don't bother... They play games and make you wait. Save yourself the hassle and go to Goldie's or other fish fry places down the road

That being said, the food was pretty good, however, we got there at 11 when it said they opened. They told us it would be another 15 min til they opened. We waited til about 11:30am when a local camp group showed up. About 11:40 they started taking orders, the camp group ushered me to order first since she knew I had been waiting (thank you). Placed my order, asked for no ketchup and no veggies (the photos looked slathered). Got our receipt and it said ketchup and veggies... Frustrated because now there was a very long line of people behind me so I figured I would just deal with it. 12pm they started calling orders, they shouted order and everyone motioned for me to go to the pickup window, I approached handed her my receipt and she started handing me food and drinks that weren't ours. Sorted out the food with the youth group and continued to wait for ours.

While I was at the window I asked if they could do mine without ketchup, she said too late it's already done. I said ok and continued to wait... 5 plus minutes went by before they finally called my number.

I was the first in line and they served over 12 people before calling my order. Not to mention when I said no ketchup they told me it was ready (it wasn't) then laughed at us as we walked back to wait.

Extremely rude customer service. Even the locals were trying to help us, it wasn't a language barrier, it was...

Communication is lacking. No hours or phone number posted online or on the doors. We were at port on a cruise and waited over an hour to eat here. Local stores next to this resturant said they open at 11. At 1230, people were inside cooking and walking around seeing everyone gathered outside but never even opened the door to say when they'd be open or any information. We watched alot of people leave after waiting for a long time and then decided to do so ourselves. Also limited menu from what I could see...

Um…who can possibly choke down this chewy undercooked 95% canola oil soaked batter? All 5 people in my group could not stomach their meals and looked visibly distressed and borderline nauseous while attempting to politely consume it. The French fries tasted like they were thawed from frozen at room temperature and served soggy and freezer burned. The vibes also keep you on edge, everyone else ordering was oddly tense. It didn’t help that there was an ad at the counter for a taser-pepper spray combo...