Bourbon St Grill — Restaurant in Hamilton

Well, I’ll start off my saying all you Karen’s need to relax with the complaints about the ladies that work upfront. Your not in a restaurant where they should cater to you etc. It’s basically a fast food place but in a mall. The older ladies there clearly don’t speak great English and it’s hard for them to communicate. What they are good at is taking your order and moving you down the line. That’s what you want and should expect at a place like this. If you are clear about what you are ordering and follow the process it’s pretty easy. It’s also refreshing to see a no bs process where you can order and have your food in 2 mins unlike every other “fast food” place out there. Try going to Tim Hortons and asking for a double double. It will take 5 times as long!

The food, the bourbon chicken is fantastic! Quick tip, ask them to scoop some extra sauce from the tray in your rice for you. Delicious! They do give you a really good portion but for a 2 combo meal with a drink for $16 is pretty heavy. This is the reason for the 3 stars. Rice and chicken should not cost that much, especially in a mall.

In regards to the bad reviews saying they saw employees doing things that happens everywhere! I’d bet if you were a fly on a wall in any restaurant kitchen you would be even more turned off. I know I’ve worked at many popular establishments. This comes down to the actual employee and if you really want to knit pick then I would never eat out at all! Sh@t happens and you can’t live in a bubble.

Wrap up would be this place has good food, they serve you fast and don’t waste time but you pay a pretty penny. Kinda like any other establishment nowadays. It’s just a reality if you eat out you shouldn’t be expecting a great deal. This is why you eat out once in awhile, and don’t sweat the small stuff. Smart ones...

review date: october 24, 2020 customer purchase date: october 23, 2020

-the food itself is pretty good, particularly the blackened chicken and the cajun sauced chicken. and that is where the positives for this review end.

the customer service leaves a lot to be desired. i have ordered from the limeridge mall food court location in the past and was willing to give the poor attitude a break because maybe the server was having a bad day. after all it's not easy to deal with the public, right?

unfortunately as many of the reviews say, and as i can attest to on multiple occasions, the servers here are rude and have no people skills, as if you spending your money is an inconvenience to their day LMFAOO💩

the other issue is portion size. i factor in that the mall food court retsaurants aren't going to give you a huge portion compared to an independent store not in the mall. however the bourbon st. grill @ limeridge is stingy on the portion sizes, relative to what you are spending.

what's also concerning to me is the number of negative reviews that have occurred consistently over an extended period of time. seems like the owners don't care to read and/or make any changes for the better.

bottom line: i would not use the bourbon st. grill as a restaurant of choice when at the limeridge mall food court. i would NOT recommend to BSG to others as well.

save your money, and either buy elsewhere in the mall if you have a real hankering for food that can't be controlled, or better yet, wait till you leave the mall and there are plenty of establishments all over the city that are willing to treat your food dollars with the respect...

LOVE the food, but as others have noted, the customer service is pretty bad. The woman dishing up the food does not listen well. I order a Combo #2 with noodles and her response is ALWAYS "Rice or noodles?" She always sounds incredibly impatient when asking for my choices, as if I am delaying her unnecessarily, even when I am the only person at the counter, and makes me repeat them several times, yet she has no problem stopping in the middle of preparing my order to hold a conversation with her co-workers--as it is not in English, I'm not sure what it is about. I guess it could be something about the logistics of keeping the place operating smoothly, but as it happens nearly every time, and I'm beginning to wonder if they are snarking about the customers--and then turn back to me to ask still one more time which options I wanted, in a tone of voice that indicates I am inconveniencing her. In general, the attitude they give off is that as a customer I am an annoyance. Not taking credit cards is a bit of a nuisance too, and the person at the cash seems to take it as a personal insult when I decline the upsell to include a drink. Who knows, maybe I AM particularly annoying as a customer, but they seem to speak to everyone the same way, so I don't think they've just taken a...